Author Topic: Outlook 2016 cannot connect to any provider with MailShield and Antispam enabled  (Read 1183 times)

0 Members and 1 Guest are viewing this topic.

Offline Christopher231

  • Newbie
  • *
  • Posts: 4
Subject says it all.
Dont know when this started happening, but it seems that if I have both anti-spam and mail-shield enabled in Avast, Outlook 2016 is not able to make any outbound connections to providers like Google, Hotmail, and a personal IMAP/SMTP provider that comes with the web hosting I use.
If I disable one of them, nothing, needs to be both.

I've tried to uninstall and reinstall the features, as well as perform a repair on the app.

Pls help <3

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 64817
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
- Which Avast..? (Free/Pro/IS/Premium)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Win 8.1 [x64] - Avast PremSec 20.4.2410.BUC [UI.522] - CC 5.65 - EEK - FF ESR 68.9 [NS/AOS/uBO/PB] - TB 68.9 - ASB/ACP/ASL.BUC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Christopher231

  • Newbie
  • *
  • Posts: 4
Avast: 19.8.2393
64 Bit Windows 10 Pro
Have been using avast consistently since 2016, through multiple reinstalls of the OS over time.
Same symptoms after reinstall of Avast - If Mail-Sheild and Anti-Spam are enabled, Outlook 1910 isnt able to send recieve mail and I get errors like this for all of the accounts I have configured. -
Task 'Synchronizing subscribed folders for Gmail.' reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed folders for Gmail. Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

If I turn off Mail-Shield and Anti-Spam, everything instantly starts working again.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 64817
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Follow instructions: https://support.avast.com/article/33/ and post your File-ID here afterwards.
Win 8.1 [x64] - Avast PremSec 20.4.2410.BUC [UI.522] - CC 5.65 - EEK - FF ESR 68.9 [NS/AOS/uBO/PB] - TB 68.9 - ASB/ACP/ASL.BUC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Christopher231

  • Newbie
  • *
  • Posts: 4
S3U1F

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 64817
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Win 8.1 [x64] - Avast PremSec 20.4.2410.BUC [UI.522] - CC 5.65 - EEK - FF ESR 68.9 [NS/AOS/uBO/PB] - TB 68.9 - ASB/ACP/ASL.BUC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Christopher231

  • Newbie
  • *
  • Posts: 4
 :( anything?

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 64817
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Hi, I forwarded it again. Hope it helps...
Win 8.1 [x64] - Avast PremSec 20.4.2410.BUC [UI.522] - CC 5.65 - EEK - FF ESR 68.9 [NS/AOS/uBO/PB] - TB 68.9 - ASB/ACP/ASL.BUC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline HK

  • Avast team
  • Jr. Member
  • *
  • Posts: 93
Hello Christopher,

Thank you for reporting the issue.

Unfortunately, there is nothing suspicious in your support package. Also, I'm able to send/receive email message using Outlook 2016 (Avast 19.8.2393, Windows 10 Pro x64). Could you please do following:

Enable debug logging (Menu > Settings > General > Troubleshooting > Enable debug logging)
Reproduce the issue (start Outlook client and try to send/receive any message).

After that, please, create a new support package (https://support.avast.com/en-eu/article/Submit-support-file) and post the ID here.

Thank you very much,
HK