Author Topic: Contacting Avast about being double billed  (Read 604 times)

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Offline moonreaderman

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Contacting Avast about being double billed
« on: November 05, 2019, 09:21:26 AM »
My subscription is good till January 2020. I just got billed for about $90 for the new Avast Product. I want a refund. I also want a refund for my clean sweep which was rebilled on October 30th.

I had no idea that I could not talk to an Avast rep. until I saw this double billing.

I got Kapersky two weeks ago to replace Avast. I got malware that was an insidious virus and Avast did not detect any of it. So I got a better service in Kapersky. I waited a few weeks to see if I liked Kapersky and I do. Now I want a refund for everything but it seems that from forum posts that people are not getting refund requests via Avasts refund portal on their website.

I paid with Paypal. I will contact paypal tomorrow on this issue and get it fixed. I hope PayPal notes my complaint of non support from Avast on billing issues. I hope Paypal will end their relationship with Avast from my complaint.

If someone really reads this and gives me a phone number to call ASAP, I will try to work with Avast. Otherwise, I will just be glad I can handle this issue via paypal.

 

Offline Asyn

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Re: Contacting Avast about being double billed
« Reply #1 on: November 05, 2019, 09:26:06 AM »
-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
Win 8.1 [x64] - Avast PremSec 20.8.2427.B#2 [UI.562] - CC 5.71 - EEK - FF ESR 68.12 [NS/AOS/uBO/PB] - TB 68.12 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline moonreaderman

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Re: Contacting Avast about being double billed
« Reply #2 on: November 05, 2019, 03:15:09 PM »
I got this number when I submitted my refund request. 09530106

Here is the problem. I was double billed. This is fraud. I am still contacting Paypal about this to make double sure I get my money back ASAP!

Offline r@vast

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Re: Contacting Avast about being double billed
« Reply #3 on: November 06, 2019, 04:36:27 PM »
I got this number when I submitted my refund request. 09530106

Here is the problem. I was double billed. This is fraud. I am still contacting Paypal about this to make double sure I get my money back ASAP!

Hi, this is your case id (ticket) and we will contact you via email (provided in this ticket).