Author Topic: I cannot manage the automatic maintenance in Avast Cleanup Premium (free)  (Read 818 times)

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Offline lea8lea

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  • Posts: 1
Hello,
the automatic maintenance in  Avast Cleanup Premium (free version for trial) is ticked ON.
I have 2 problems about this:
- I cannot untick it : when I click, it says in the new openin window that it is already off, the page is charging forever. And yet the automatic maintenance is going on.
- I have no idea what the maintenance is doing. No report.

Do you have any clue to solve this ?
I would love that Avast ask me before  correcting bugs or files or apps ...
If it is not posible with the automatic maintenance, I would like to de activate it.

Thanks and have a nice day !
« Last Edit: November 08, 2019, 12:05:09 PM by lea8lea »

Offline paul.f.goldstein

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Why is this feature still inoperative? 

Offline Stellarman

  • Avast team
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  • Posts: 554
  • Product Manager
Hi,

well we've already got a several reports like this so there is most likely a bug which causes Automatic Maintenance module is sometimes not loaded properly which prevents you from setting it up.

What we don't know yet is the root cause of this so we would really appreciate a logs from you machine.
You can simply send them by executing our log collector utility from this path C:\Program Files (x86)\AVAST Software\Avast Cleanup\tulogcollector.exe assuming that you have still Avast Cleanup installed on your computer.
Just please add your email address there so we can join the logs with your report here.
Thank you.