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Author Topic: Avast thinks Android 10's "Device Personalization Services" is malware?  (Read 9697 times)

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Offline stevensl2000

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Avast thinks Android 10's "Device Personalization Services" is malware?
« on: November 08, 2019, 07:22:10 PM »
This popped up on me a couple of days ago.  I told Avast to remedy it, and it said it was re-downloading the original.

Then this morning it popped up again.

DPS is part of Android 10, so I am unsure.

Has anyone else gotten this?
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Offline Tereza V.

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Re: Avast thinks Android 10's "Device Personalization Services" is malware?
« Reply #1 on: November 12, 2019, 09:13:46 AM »
Hi, we need way more details - the type of your device, app and Android version, any ROM modifications? Thanks.
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Offline Thomas870

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Re: Avast thinks Android 10's "Device Personalization Services" is malware?
« Reply #2 on: November 12, 2019, 07:36:13 PM »
This is happening to me also.  Pixel XL, Android 10, no modifications
tww
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Offline jd_starmaker

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Re: Avast thinks Android 10's "Device Personalization Services" is malware?
« Reply #3 on: November 12, 2019, 09:27:49 PM »
I have the same phone and version, no mods, got the same message. I popped over here to check before telling Avast to remedy it bc I wasn't sure what redownloading DPS would do to my phone and it seemed weird for something that's part of the Android system to get marked as malware? DPS did just update so maybe there's some wires crossed with Avast?
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Offline wthomas

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Re: Avast thinks Android 10's "Device Personalization Services" is malware?
« Reply #4 on: November 13, 2019, 12:18:02 AM »
I also just received this notification on my pixel with Android 10, no mods (build QP1A.191005.007.A1)

Can Avast tell me if this is false positive?
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Offline ktfitzpatrick

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Re: Avast thinks Android 10's "Device Personalization Services" is malware?
« Reply #5 on: November 14, 2019, 06:50:25 AM »
I also got the message today on a Pixel XL running Android 10.
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Offline Tereza V.

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Re: Avast thinks Android 10's "Device Personalization Services" is malware?
« Reply #6 on: November 14, 2019, 10:37:43 AM »
Hey guys, thanks for reporting the problem. We tried to reproduce the detection, but with no luck.
Could you please share its screenshot (of the Avast dialogue window saying "Malware detected!" + details)?
We would really appreciate it, thanks!
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Offline Dangerisdangerous

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Re: Avast thinks Android 10's "Device Personalization Services" is malware?
« Reply #7 on: November 14, 2019, 05:58:47 PM »
Pixel xl, Android 10 , same thing happened to me. It happened after the DPS update. Malwarebytes didn’t pick up anything. Avast didn’t give any indication of what malware it was supposed to be. I’m pretty sure this is some weird false positive?
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Offline stevensl2000

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Re: Avast thinks Android 10's "Device Personalization Services" is malware?
« Reply #8 on: November 14, 2019, 07:10:44 PM »
I just sent back the hash requested.

I have no mods on my original Pixel XL, latest Android, purchased unlocked direct from Google.
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Offline mail4jmg

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Re: Avast thinks Android 10's "Device Personalization Services" is malware?
« Reply #9 on: November 15, 2019, 12:19:45 AM »
Same just now. Pixel, no mods, Android 10. Warning says, Device Personalization Services contains malware! It may harm your device." Then gives the choice of Resolve or Ignore.
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Offline Tyler125

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Re: Avast thinks Android 10's "Device Personalization Services" is malware?
« Reply #10 on: November 15, 2019, 07:39:09 AM »
Same here Pixel XL Andoid 10
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Offline Dangerisdangerous

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Re: Avast thinks Android 10's "Device Personalization Services" is malware?
« Reply #11 on: November 15, 2019, 03:34:19 PM »
This reupdated  and happened again tonight straight after update again with the same warning. Apparently other users of AVG and such are having the same issue. It identified it as Evo-gen[trj]. I am presuming it’s one of the new permissions of the app that are triggering or all of us are infected with the same malware.... and if that’s the case I’m impressed of that pixel XL only target group ahah.
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Offline Tereza V.

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Re: Avast thinks Android 10's "Device Personalization Services" is malware?
« Reply #12 on: November 18, 2019, 10:53:14 AM »
Hi all, this issue has been fixed.
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