Author Topic: AVAST PREMIUM UPGRADE FROM PREMIER MALFUNCTION  (Read 584 times)

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Offline spudd57

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AVAST PREMIUM UPGRADE FROM PREMIER MALFUNCTION
« on: November 12, 2019, 09:51:33 AM »
Avast premium will not open, since update 12-11-19
Icon on task bar says unprotected.
cannot open app to perform scans, check firewall etc.
« Last Edit: November 12, 2019, 09:53:43 AM by spudd57 »

Offline Pondus

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Re: AVAST PREMIUM UPGRADE FROM PREMIUM MALFUNCTION
« Reply #1 on: November 12, 2019, 09:53:49 AM »
have you tried the usual repair and reboot ?



Offline spudd57

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Re: AVAST PREMIUM UPGRADE FROM PREMIER MALFUNCTION
« Reply #2 on: November 12, 2019, 09:55:13 AM »
Hi
Yes many times.
still no joy
Was happy with old premier... didn't ask for it. but what can you do.
 :'(
« Last Edit: November 12, 2019, 09:57:00 AM by spudd57 »

Offline r@vast

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Re: AVAST PREMIUM UPGRADE FROM PREMIER MALFUNCTION
« Reply #3 on: November 12, 2019, 10:11:50 AM »
Hi
Yes many times.
still no joy
Was happy with old premier... didn't ask for it. but what can you do.
 :'(

Hi,
Please try to uninstall using the Uninstall Utility for Avast Antivirus ( https://support.avast.com/en-ww/article/10 )
and then re-install Avast Premium Security (https://support.avast.com/en-ww/article/Install-Premium-Security)

Offline spudd57

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Re: AVAST PREMIUM UPGRADE FROM PREMIER MALFUNCTION
« Reply #4 on: November 12, 2019, 11:30:22 AM »
Hi
Thanks was trying to avoid a reinstallation but it did the trick.
Had to find my key.... and go to mods, to get my anti spam to work on MS outlook again.
Now I'll have to go through and do my settings, for firewall, etc, etc.
bit of a hassle, but at least now it's working again.

Offline Asyn

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Re: AVAST PREMIUM UPGRADE FROM PREMIER MALFUNCTION
« Reply #5 on: November 12, 2019, 11:47:20 AM »
Now I'll have to go through and do my settings, for firewall, etc, etc.
bit of a hassle, but at least now it's working again.
Side note, you can export/import your settings.
Win 8.1 [x64] - Avast PremSec 20.6.2420.BUC [UI.542] - CC 5.68 - EEK - FF ESR 68.11 [NS/AOS/uBO/PB] - TB 68.11 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline spudd57

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Re: AVAST PREMIUM UPGRADE FROM PREMIER MALFUNCTION
« Reply #6 on: November 12, 2019, 11:52:05 AM »
Thanks,
not sure I know how to export / import.
now I'm trying to get the anti spam to work.
Ah well

Offline Asyn

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Re: AVAST PREMIUM UPGRADE FROM PREMIER MALFUNCTION
« Reply #7 on: November 12, 2019, 11:59:10 AM »
Thanks, not sure I know how to export / import.
Here's a screenshot (German), but you should find it...
Win 8.1 [x64] - Avast PremSec 20.6.2420.BUC [UI.542] - CC 5.68 - EEK - FF ESR 68.11 [NS/AOS/uBO/PB] - TB 68.11 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline spudd57

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Re: AVAST PREMIUM UPGRADE FROM PREMIER MALFUNCTION
« Reply #8 on: November 12, 2019, 12:09:05 PM »
Hi,
Thanks for the advice, much appreciated.

Went through mods ticked antispam, restarted, all good.
then, found settings backup.
Thanks again,
 ;)

Offline Asyn

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Re: AVAST PREMIUM UPGRADE FROM PREMIER MALFUNCTION
« Reply #9 on: November 12, 2019, 12:10:53 PM »
You're welcome.
Win 8.1 [x64] - Avast PremSec 20.6.2420.BUC [UI.542] - CC 5.68 - EEK - FF ESR 68.11 [NS/AOS/uBO/PB] - TB 68.11 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0