Author Topic: Ongoing bug problem with Avast SecureLine v5.10.0 on my iPhone 8 iOS v13.3  (Read 18742 times)

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Offline SpeedyPC

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G'day Avast I need your urgent attention..... PLEASE!!

My Avast SecureLine keeps hanging up and keeps restarting the VPN on my iPhone 8 the IOS is v13.2.2, there has been a lot of problems with all the other apps when updating from IOS v12.0 to the latest IOS platform.
This has taken a while for all the other apps to be completely updated to the new IOS v13.0 platform.

The Avast SecureLine was working 100% from IOS v12.0 without any issue long before the IOS v13.0 and up to latest v13.2.2

Could you please investigate the Avast SecureLine v5.8.0 on the new IOS v13.2.2, because, I strongly believe the Avast SecureLine app needs updating to the latest IOS platform.


Please trust me....... I've got a headache with this issue.

Thank you.
« Last Edit: January 24, 2020, 09:24:49 AM by SpeedyPC »
ASUS G75VX-T4153H | Avast Premium v22.8.6030 | Avast SecureLine VPN | Avast Secure Browser | Avast Driver Updater | Avast BreachGuard | W8.1 64bit | Firefox 64bit | Thunderbird 64bit | MBAM Premium | Adguard Premium | CryptoPrevent Premium | CCleaner Portable | MCShield | Macrium Reflect | 7-Zip

Offline SpeedyPC

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Re: Bug problem with Avast SecureLine v5.8.0 on my iPhone IOS v13.2.2
« Reply #1 on: November 17, 2019, 02:39:57 PM »
Any feedback Avast on my ongoing issue, please.
ASUS G75VX-T4153H | Avast Premium v22.8.6030 | Avast SecureLine VPN | Avast Secure Browser | Avast Driver Updater | Avast BreachGuard | W8.1 64bit | Firefox 64bit | Thunderbird 64bit | MBAM Premium | Adguard Premium | CryptoPrevent Premium | CCleaner Portable | MCShield | Macrium Reflect | 7-Zip

Offline Asyn

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Re: Bug problem with Avast SecureLine v5.8.0 on my iPhone IOS v13.2.2
« Reply #2 on: November 21, 2019, 06:37:56 AM »
Hi Speedy, ASL for iOS has been updated to V5.9.0, hope it helps.
https://apps.apple.com/app/avast-secureline-vpn-wifi/id793096595
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
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Offline SpeedyPC

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Re: Bug problem with Avast SecureLine v5.8.0 on my iPhone IOS v13.2.2
« Reply #3 on: November 21, 2019, 07:22:45 AM »
Thanks for reminding Asyn, I'll update this app when I get home  :)

And report back soon
ASUS G75VX-T4153H | Avast Premium v22.8.6030 | Avast SecureLine VPN | Avast Secure Browser | Avast Driver Updater | Avast BreachGuard | W8.1 64bit | Firefox 64bit | Thunderbird 64bit | MBAM Premium | Adguard Premium | CryptoPrevent Premium | CCleaner Portable | MCShield | Macrium Reflect | 7-Zip

Offline Asyn

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Re: Bug problem with Avast SecureLine v5.8.0 on my iPhone IOS v13.2.2
« Reply #4 on: November 21, 2019, 07:30:42 AM »
NP Speedy. :)
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline SpeedyPC

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Bug problem again with Avast SecureLine v5.9.0 on my iPhone 8 iOS v13.2.3
« Reply #5 on: November 22, 2019, 03:11:24 AM »
The latest Avast SecureLine VPN app v5.9.0 is still no working properly on my iPhone 8 iOS update to v13.2.3.

The Avast SecureLine keeps hanging up and keeps restarting the VPN when using the WiFi and mobile network when using the Safari and the latest Firefox Focus app via internet online.

I leave my wifi or mobile network running in the background for 5 mins when I'm not using the iPhone, I pick up my iPhone 5 mins later after I press the home (circle) button.

The Avast SecureLine keeps hanging up and keeps restarting the VPN when using the WiFi and mobile network when using the Safari and the latest Firefox Focus app via internet online. again and again.

Thank you, please resolved this issue ASAP
« Last Edit: November 22, 2019, 04:20:05 AM by SpeedyPC »
ASUS G75VX-T4153H | Avast Premium v22.8.6030 | Avast SecureLine VPN | Avast Secure Browser | Avast Driver Updater | Avast BreachGuard | W8.1 64bit | Firefox 64bit | Thunderbird 64bit | MBAM Premium | Adguard Premium | CryptoPrevent Premium | CCleaner Portable | MCShield | Macrium Reflect | 7-Zip

Offline Asyn

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Re: Bug problem with Avast SecureLine v5.8.0 on my iPhone IOS v13.2.2
« Reply #6 on: November 22, 2019, 08:57:14 AM »
Hi Speedy, probably best you contact support and/or report it via Slack.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline SpeedyPC

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Re: Bug problem with Avast SecureLine v5.8.0 on my iPhone IOS v13.2.2
« Reply #7 on: November 22, 2019, 11:12:34 AM »
Hi Speedy, probably best you contact support and/or report it via Slack.

Right O lazy fat cat, thanks for telling me about the Slack, I’ve totally forgotten about that 👍
ASUS G75VX-T4153H | Avast Premium v22.8.6030 | Avast SecureLine VPN | Avast Secure Browser | Avast Driver Updater | Avast BreachGuard | W8.1 64bit | Firefox 64bit | Thunderbird 64bit | MBAM Premium | Adguard Premium | CryptoPrevent Premium | CCleaner Portable | MCShield | Macrium Reflect | 7-Zip

Offline Asyn

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Re: Bug problem with Avast SecureLine v5.8.0 on my iPhone IOS v13.2.2
« Reply #8 on: November 22, 2019, 11:15:48 AM »
Hi Speedy, probably best you contact support and/or report it via Slack.
Right O lazy fat cat, thanks for telling me about the Slack, I’ve totally forgotten about that 👍
You're welcome. ;)
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline SpeedyPC

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Re: Bug problem again with Avast SecureLine v5.9.0 on my iPhone 8 iOS v13.3
« Reply #9 on: December 14, 2019, 05:57:00 AM »
The latest Avast SecureLine VPN app v5.9.0 is still no working properly on my iPhone 8 iOS update to v13.2.3.

The Avast SecureLine keeps hanging up and keeps restarting the VPN when using the WiFi and mobile network when using the Safari and the latest Firefox Focus app via internet online.

I leave my wifi or mobile network running in the background for 5 mins when I'm not using the iPhone, I pick up my iPhone 5 mins later after I press the home (circle) button.

The Avast SecureLine keeps hanging up and keeps restarting the VPN when using the WiFi and mobile network when using the Safari and the latest Firefox Focus app via internet online. again and again.

Thank you, please resolved this issue ASAP

I’m still having the same issue above this quote on the latest update iSO v13.3 and still no feedback from Avast and via Slack ☹️
« Last Edit: December 14, 2019, 06:03:54 AM by SpeedyPC »
ASUS G75VX-T4153H | Avast Premium v22.8.6030 | Avast SecureLine VPN | Avast Secure Browser | Avast Driver Updater | Avast BreachGuard | W8.1 64bit | Firefox 64bit | Thunderbird 64bit | MBAM Premium | Adguard Premium | CryptoPrevent Premium | CCleaner Portable | MCShield | Macrium Reflect | 7-Zip

Offline Eliška Krátká

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Re: Bug problem with Avast SecureLine v5.8.0 on my iPhone IOS v13.2.2
« Reply #10 on: January 17, 2020, 01:48:44 PM »
Hi there, actually, it would help us a lot if you could send us logs directly from the app so we may check what's actually the issue in your case (it may be something device specific).
Here is what to do:
- wait for the issue to appear (aka let the disconnecting happen)
- open the SecureLine VPN app
- tap the icon of "sprocket" in the upper right corner to enter settings
- in settings tap on "Help"
- right at the bottom tap on the blue "Contact Support"
- select the "Contact technical support" at the top
- enter your e-mail, describe the problem, make sure that at the bottom you attach the log file for analysis and "Submit" the ticket

Thanks :)

Offline SpeedyPC

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Re: Bug problem with Avast SecureLine v5.8.0 on my iPhone IOS v13.2.2
« Reply #11 on: January 17, 2020, 02:45:07 PM »
Hi there, actually, it would help us a lot if you could send us logs directly from the app so we may check what's actually the issue in your case (it may be something device specific).
Here is what to do:
- wait for the issue to appear (aka let the disconnecting happen)
- open the SecureLine VPN app
- tap the icon of "sprocket" in the upper right corner to enter settings
- in settings tap on "Help"
- right at the bottom tap on the blue "Contact Support"
- select the "Contact technical support" at the top
- enter your e-mail, describe the problem, make sure that at the bottom you attach the log file for analysis and "Submit" the ticket

Thanks :)

G'day  ;)

I've done this as instructed above, however, the Avast SecureLine VPN for iSO didn't give me a support ticket number?? Could you please check already send it about 5mins ago

SpeedyPC
ASUS G75VX-T4153H | Avast Premium v22.8.6030 | Avast SecureLine VPN | Avast Secure Browser | Avast Driver Updater | Avast BreachGuard | W8.1 64bit | Firefox 64bit | Thunderbird 64bit | MBAM Premium | Adguard Premium | CryptoPrevent Premium | CCleaner Portable | MCShield | Macrium Reflect | 7-Zip

Offline gabriel999

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Re: Bug problem with Avast SecureLine v5.8.0 on my iPhone IOS v13.2.2
« Reply #12 on: January 18, 2020, 07:52:27 AM »
Hello,
i have the same problem and reported it in April 2019 (old iPad) and in November 2019 (new iPad) on all sorts of (forum, AVAST support).
Result = 0

My Version: v5.9.0, my topic from November in the German Forum: https://forum.avast.com/index.php?topic=230841.msg1528557#msg1528557

Greetings Gabriel
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Offline Asyn

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Re: Bug problem with Avast SecureLine v5.8.0 on my iPhone IOS v13.2.2
« Reply #13 on: January 18, 2020, 10:32:33 AM »
Hi Gabriel, please follow the instructions from Eliška (Reply #10).
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline gabriel999

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Re: Bug problem with Avast SecureLine v5.8.0 on my iPhone IOS v13.2.2
« Reply #14 on: January 18, 2020, 12:16:28 PM »
Hello Asyn,

that's exactly how I did it and got the (in German) answer: https://forum.avast.com/index.php?topic=230841.msg1528449#msg1528449

Sorry, but this is complete nonsense. A friend has installed a VPN of another provider (more on request) on his iPad. And it runs without any interruption, no matter if the lid is closed, open or whatever.

Greetings Gabriel



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