Ongoing bug problem with Avast SecureLine v5.10.0 on my iPhone 8 iOS v13.3

[Asyn]

Hi guys, ASL for iOS has been updated to V5.10.0, see if it helps.
https://apps.apple.com/app/avast-secureline-vpn-wifi/id793096595

[SpeedyPC]

Hi guys, ASL for iOS has been updated to V5.10.0, see if it helps.
https://apps.apple.com/app/avast-secureline-vpn-wifi/id793096595

The latest version still hasn't been resolved yet and I've already sent a support ticket to Květoslav to review the latest log files for further analysis, however, the issue may be coming from the background app refresh in the iSO v13.3 or something deeper as where not 100% the issue might be the SecureLine or the latest Apple iSO version.

Květoslav send me an email saying it's quite interesting while if the app would be prevented from running/communicating in the background then it could definitely cause various issues. Hopefully, the developer will receive the latest log file for further analysis.... Fingers crossed.

I've already told Květoslav about the background app refresh might be the main curlprit. Otherwise, Květoslav said via email it may be caused either by a general instability of the internet connection (weak Wi-Fi signal etc.) or eventually by a rather "aggressive" form of the power saving. iSO devices after some time of "sleeping" disconnect the radio parts of the device to save battery - logically in that moment the internet disconnects. Of course, once the connection is re-established, the VPN connects again. Unfortunately, from the logs I am not able to tell which of this may be the truth.

[gabriel999]

Hello,

i installed the new version yesterday and the error is still there. The connection is disconnected according to an untraceable pattern and a new IP address is assigned.
With the previous iPad i downloaded the VPN app from F-Secure to test it. The connection was stable in all situations. There was no disconnection, even when the case was closed.

Greetings
Gabriel

[Asyn]

Hi guys, ASL for iOS has been updated to V5.10.0, see if it helps.
https://apps.apple.com/app/avast-secureline-vpn-wifi/id793096595

The latest version still hasn't been resolved yet and I've already sent a support ticket to Květoslav to review the latest log files for further analysis, however, the issue may be coming from the background app refresh in the iSO v13.3 or something deeper as where not 100% the issue might be the SecureLine or the latest Apple iSO version.

Květoslav send me an email saying it's quite interesting while if the app would be prevented from running/communicating in the background then it could definitely cause various issues. Hopefully, the developer will receive the latest log file for further analysis.... Fingers crossed.

I've already told Květoslav about the background app refresh might be the main curlprit. Otherwise, Květoslav said via email it may be caused either by a general instability of the internet connection (weak Wi-Fi signal etc.) or eventually by a rather "aggressive" form of the power saving. iSO devices after some time of "sleeping" disconnect the radio parts of the device to save battery - logically in that moment the internet disconnects. Of course, once the connection is re-established, the VPN connects again. Unfortunately, from the logs I am not able to tell which of this may be the truth.

Hi Speedy, thanks for the interesting feedback/info - hopefully the devs will find the culprit. Fingers crossed.

[SpeedyPC]

Got an email from Květoslav regarding to the latest SecureLine v5.10 saying there developers are still checking the issue (they will probably have a broader talk about it next week).

For now unfortunately have to ask for patience. Fingers crossed.

[gabriel999]

I like to keep my fingers crossed there, too. I'm actually wondering why not more users report this problem. Did this only occur with individual users?

I have described the problem briefly and made hard copies.

The post is available at german forum at...

https://forum.avast.com/index.php?topic=230841.0

... to find.

[Asyn]

Hi guys, ASL for iOS has been updated again to V5.10.1, just FYI...
https://apps.apple.com/app/avast-secureline-vpn-wifi/id793096595

[SpeedyPC]

Hi guys, ASL for iOS has been updated again to V5.10.1, just FYI...
https://apps.apple.com/app/avast-secureline-vpn-wifi/id793096595

Still haven’t been resolved...... Sh#t!!

[gabriel999]

Still haven’t been resolved...... Sh#t!!

... yes, unfortunately no solution.

[SpeedyPC]

I’ve received an email from Květoslav saying below

I have checked the recent logs you sent from the version 5.10.0 (and of course also shared them with developers). In the logs I can see regular 100% losses of all the communication packets (really like every 3 minutes in some cases) - what means that the  internet did not work at the moment (as I said, unfortunately we cannot tell if it is because of power saving, or loss of internet connection - aka weak signal etc.)

We continuously work on improving the VPN stability but it will really not help in the case when the internet connection is lost (then the VPN simply cannot stay connected).

—-

So this issue is coming from the latest iSO v13.3.1, I’m hoping Apple will be able to fixed the ongoing issue on my iPhone and I’ve spent many hours investigating all the settings. No luck at all, I’ve never had any issues at with the Avast SecureLine VPN on the v12.0 iSO platform in the past long before v13.0 iSO platform.

[Asyn]

Hi Speedy, thanks for the info/update. Cheers

[gabriel999]

Hello,

during my test with F-Secure VPN, there were no interruptions, the VPN connection ran without problems during the 7 days of testing!

A friend of mine installed the 'ExpressVPN' app on his iPad last week and the connection is still alive, whether you use it or not.

Best greetings
Gabriel

[SpeedyPC]

Hello,

during my test with F-Secure VPN, there were no interruptions, the VPN connection ran without problems during the 7 days of testing!

A friend of mine installed the 'ExpressVPN' app on his iPad last week and the connection is still alive, whether you use it or not.

Best greetings
Gabriel

You need to keep giving Avast attention as much as possible, I've done everything I could and I cannot provide any more.