Author Topic: Ongoing bug problem with Avast SecureLine v5.10.0 on my iPhone 8 iOS v13.3  (Read 5567 times)

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Offline Asyn

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Re: Bug problem with Avast SecureLine v5.8.0 on my iPhone IOS v13.2.2
« Reply #15 on: January 24, 2020, 08:27:03 AM »
Hi guys, ASL for iOS has been updated to V5.10.0, see if it helps.
https://apps.apple.com/app/avast-secureline-vpn-wifi/id793096595
Win 8.1 [x64] - Avast PremSec 20.1.2397.Beta#4 [UI.460] - CC 5.63 - EEK - Firefox ESR 68.5 [NS/AOS/uBO/PB] - TB 68.5 - ASB/ASL.BC
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Offline SpeedyPC

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Re: Bug problem with Avast SecureLine v5.8.0 on my iPhone IOS v13.2.2
« Reply #16 on: January 24, 2020, 09:10:52 AM »
Hi guys, ASL for iOS has been updated to V5.10.0, see if it helps.
https://apps.apple.com/app/avast-secureline-vpn-wifi/id793096595

The latest version still hasn't been resolved yet and I've already sent a support ticket to Květoslav to review the latest log files for further analysis, however, the issue may be coming from the background app refresh in the iSO v13.3 or something deeper as where not 100% the issue might be the SecureLine or the latest Apple iSO version.

Květoslav send me an email saying it's quite interesting while if the app would be prevented from running/communicating in the background then it could definitely cause various issues. Hopefully, the developer will receive the latest log file for further analysis.... Fingers crossed.

I've already told Květoslav about the background app refresh might be the main curlprit. Otherwise, Květoslav said via email it may be caused either by a general instability of the internet connection (weak Wi-Fi signal etc.) or eventually by a rather "aggressive" form of the power saving. iSO devices after some time of "sleeping" disconnect the radio parts of the device to save battery - logically in that moment the internet disconnects. Of course, once the connection is re-established, the VPN connects again. Unfortunately, from the logs I am not able to tell which of this may be the truth.
« Last Edit: January 24, 2020, 09:37:37 AM by SpeedyPC »
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Offline gabriel999

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Re: Ongoing bug problem with Avast SecureLine v5.10.0 on my iPhone 8 iOS v13.3
« Reply #17 on: January 24, 2020, 11:12:53 AM »
Hello,

i installed the new version yesterday and the error is still there. The connection is disconnected according to an untraceable pattern and a new IP address is assigned.
With the previous iPad i downloaded the VPN app from F-Secure to test it. The connection was stable in all situations. There was no disconnection, even when the case was closed.

Greetings
Gabriel
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Offline Asyn

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Re: Bug problem with Avast SecureLine v5.8.0 on my iPhone IOS v13.2.2
« Reply #18 on: January 24, 2020, 11:51:02 AM »
Hi guys, ASL for iOS has been updated to V5.10.0, see if it helps.
https://apps.apple.com/app/avast-secureline-vpn-wifi/id793096595
The latest version still hasn't been resolved yet and I've already sent a support ticket to Květoslav to review the latest log files for further analysis, however, the issue may be coming from the background app refresh in the iSO v13.3 or something deeper as where not 100% the issue might be the SecureLine or the latest Apple iSO version.

Květoslav send me an email saying it's quite interesting while if the app would be prevented from running/communicating in the background then it could definitely cause various issues. Hopefully, the developer will receive the latest log file for further analysis.... Fingers crossed.

I've already told Květoslav about the background app refresh might be the main curlprit. Otherwise, Květoslav said via email it may be caused either by a general instability of the internet connection (weak Wi-Fi signal etc.) or eventually by a rather "aggressive" form of the power saving. iSO devices after some time of "sleeping" disconnect the radio parts of the device to save battery - logically in that moment the internet disconnects. Of course, once the connection is re-established, the VPN connects again. Unfortunately, from the logs I am not able to tell which of this may be the truth.
Hi Speedy, thanks for the interesting feedback/info - hopefully the devs will find the culprit. Fingers crossed.
Win 8.1 [x64] - Avast PremSec 20.1.2397.Beta#4 [UI.460] - CC 5.63 - EEK - Firefox ESR 68.5 [NS/AOS/uBO/PB] - TB 68.5 - ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline SpeedyPC

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Re: Ongoing bug problem with Avast SecureLine v5.10.0 on my iPhone 8 iOS v13.3
« Reply #19 on: January 24, 2020, 04:45:31 PM »
Got an email from Květoslav regarding to the latest SecureLine v5.10 saying there developers are still checking the issue (they will probably have a broader talk about it next week).

For now unfortunately have to ask for patience. Fingers crossed.
ASUS G75VX-T4153H - Avast Premier v19.8.2393 - W8.1 64bit - Avast SecureLine VPN - Avast Secure Browser - Firefox 64bit - Thunderbird 64bit - MBAM Premium - Adguard Premium - CryptoPrevent Premium - Privacy Eraser - MCShield - WinPatrol PLUS - Macrium Reflect Home Edition

Offline gabriel999

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Re: Ongoing bug problem with Avast SecureLine v5.10.0 on my iPhone 8 iOS v13.3
« Reply #20 on: January 24, 2020, 08:21:51 PM »
I like to keep my fingers crossed there, too. I'm actually wondering why not more users report this problem. Did this only occur with individual users?

I have described the problem briefly and made hard copies.

The post is available at german forum at...

https://forum.avast.com/index.php?topic=230841.0

... to find.
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Offline Asyn

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Re: Ongoing bug problem with Avast SecureLine v5.10.0 on my iPhone 8 iOS v13.3
« Reply #21 on: January 25, 2020, 11:00:30 AM »
Hi guys, ASL for iOS has been updated again to V5.10.1, just FYI...
https://apps.apple.com/app/avast-secureline-vpn-wifi/id793096595
Win 8.1 [x64] - Avast PremSec 20.1.2397.Beta#4 [UI.460] - CC 5.63 - EEK - Firefox ESR 68.5 [NS/AOS/uBO/PB] - TB 68.5 - ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline SpeedyPC

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Re: Ongoing bug problem with Avast SecureLine v5.10.0 on my iPhone 8 iOS v13.3
« Reply #22 on: January 25, 2020, 11:06:39 AM »
Hi guys, ASL for iOS has been updated again to V5.10.1, just FYI...
https://apps.apple.com/app/avast-secureline-vpn-wifi/id793096595

Still haven’t been resolved...... Sh#t!!
ASUS G75VX-T4153H - Avast Premier v19.8.2393 - W8.1 64bit - Avast SecureLine VPN - Avast Secure Browser - Firefox 64bit - Thunderbird 64bit - MBAM Premium - Adguard Premium - CryptoPrevent Premium - Privacy Eraser - MCShield - WinPatrol PLUS - Macrium Reflect Home Edition

Offline gabriel999

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Re: Ongoing bug problem with Avast SecureLine v5.10.0 on my iPhone 8 iOS v13.3
« Reply #23 on: January 25, 2020, 03:05:34 PM »

Still haven’t been resolved...... Sh#t!!

... yes, unfortunately no solution.
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Offline SpeedyPC

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Re: Ongoing bug problem with Avast SecureLine v5.10.0 on my iPhone 8 iOS v13.3
« Reply #24 on: January 29, 2020, 08:35:15 AM »
I’ve received an email from Květoslav saying below

I have checked the recent logs you sent from the version 5.10.0 (and of course also shared them with developers). In the logs I can see regular 100% losses of all the communication packets (really like every 3 minutes in some cases) - what means that the  internet did not work at the moment (as I said, unfortunately we cannot tell if it is because of power saving, or loss of internet connection - aka weak signal etc.)

We continuously work on improving the VPN stability but it will really not help in the case when the internet connection is lost (then the VPN simply cannot stay connected).

—-

So this issue is coming from the latest iSO v13.3.1, I’m hoping Apple will be able to fixed the ongoing issue on my iPhone and I’ve spent many hours investigating all the settings. No luck at all, I’ve never had any issues at with the Avast SecureLine VPN on the v12.0 iSO platform in the past long before v13.0 iSO platform.
« Last Edit: January 29, 2020, 08:37:38 AM by SpeedyPC »
ASUS G75VX-T4153H - Avast Premier v19.8.2393 - W8.1 64bit - Avast SecureLine VPN - Avast Secure Browser - Firefox 64bit - Thunderbird 64bit - MBAM Premium - Adguard Premium - CryptoPrevent Premium - Privacy Eraser - MCShield - WinPatrol PLUS - Macrium Reflect Home Edition

Offline Asyn

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Re: Ongoing bug problem with Avast SecureLine v5.10.0 on my iPhone 8 iOS v13.3
« Reply #25 on: January 29, 2020, 08:39:46 AM »
Hi Speedy, thanks for the info/update. Cheers
Win 8.1 [x64] - Avast PremSec 20.1.2397.Beta#4 [UI.460] - CC 5.63 - EEK - Firefox ESR 68.5 [NS/AOS/uBO/PB] - TB 68.5 - ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline gabriel999

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Re: Ongoing bug problem with Avast SecureLine v5.10.0 on my iPhone 8 iOS v13.3
« Reply #26 on: January 29, 2020, 02:07:17 PM »
Hello,

during my test with F-Secure VPN, there were no interruptions, the VPN connection ran without problems during the 7 days of testing!

A friend of mine installed the 'ExpressVPN' app on his iPad last week and the connection is still alive, whether you use it or not.

Best greetings
Gabriel
AVAST Premium Security (19.8.2393 - 19.8.4257.552), AVAST SecureLine VPN (5.5.522 bzw. 5.9.0), PC: Windows 10 Pro (1909 - 18363.592),  Microsoft Office 365, Tablet: iPad Air (3. Generation), weitere Apple Hardware ohne AVAST-Produkte

Offline SpeedyPC

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Re: Ongoing bug problem with Avast SecureLine v5.10.0 on my iPhone 8 iOS v13.3
« Reply #27 on: January 29, 2020, 03:33:29 PM »
Hello,

during my test with F-Secure VPN, there were no interruptions, the VPN connection ran without problems during the 7 days of testing!

A friend of mine installed the 'ExpressVPN' app on his iPad last week and the connection is still alive, whether you use it or not.

Best greetings
Gabriel

You need to keep giving Avast attention as much as possible, I've done everything I could and I cannot provide any more.
ASUS G75VX-T4153H - Avast Premier v19.8.2393 - W8.1 64bit - Avast SecureLine VPN - Avast Secure Browser - Firefox 64bit - Thunderbird 64bit - MBAM Premium - Adguard Premium - CryptoPrevent Premium - Privacy Eraser - MCShield - WinPatrol PLUS - Macrium Reflect Home Edition