Thank you, I have tried that. Let’s see what happens now. Hopefully they will respond and sort this out ASAP for her as they have wiped out half her savings! I find it incredible how difficult the cancellation process for subscriptions is. Call me a cynic but the only reason I can imagine it is so difficult is to take money and hope most will give up on getting a refund because it’s so impossible. I won’t be giving up on getting her money back though, no way are they conning a 16 year old out of her savings!