Author Topic: How can I find Order ID?  (Read 1196 times)

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Offline skylife875

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  • Posts: 2
How can I find Order ID?
« on: November 18, 2019, 10:49:29 AM »
Hi, I used cleanup trial version.
I stopped subscriptions before two months passed.
So there is no license in my account.

By the way 18.88$ was charged in my wallet one week ago.
But Order confirmation mail didn't came.
So I don't know Order ID and I can't request a refund.

In fact, I already request a refund twice without Order ID.
No reply came.

I have a license on my PC but not on my Account.
There is no any information in my account and email, just only 18.88$ paid.
I want a refund.
So please help me find the Order ID.

Offline Stellarman

  • Avast team
  • Poster
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  • Posts: 459
  • Product Manager
Re: How can I find Order ID?
« Reply #1 on: November 19, 2019, 10:59:32 AM »
Hi, I used cleanup trial version.
I stopped subscriptions before two months passed.
So there is no license in my account.

By the way 18.88$ was charged in my wallet one week ago.
But Order confirmation mail didn't came.
So I don't know Order ID and I can't request a refund.

In fact, I already request a refund twice without Order ID.
No reply came.

I have a license on my PC but not on my Account.
There is no any information in my account and email, just only 18.88$ paid.
I want a refund.
So please help me find the Order ID.

Hi,

I am not able to find out the record associated with your email you have registered on the Avast Forum.

Please use this link to contact our Support: https://support.avast.com/en-ca/contact/paid_pc_Avast-Cleanup-Premium and fill in there your full name and address as you wrote them into the purchase form so they can help you cancel your subscription.

Thank you and have a nice day.

Offline skylife875

  • Newbie
  • *
  • Posts: 2
Re: How can I find Order ID?
« Reply #2 on: November 22, 2019, 03:01:01 AM »
Oh, I received Avast Customer Care email from avast support yesterday.
They said just delayed.
Thank you for your attention.