Author Topic: Installation fails on new Catalina iMac  (Read 1126 times)

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Offline avast105

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Installation fails on new Catalina iMac
« on: November 19, 2019, 12:01:03 AM »
I'm trying to install Avast on a brand new iMac running Catalina. Installation proceeds smoothly up to the point where I think it asks if I want to install Chrome. That screen just flashes up, to be replaced by a screen that says the Installation has failed, and to contact the software's author. Anyone got any idea what's going on?

thanks.

Offline Nameless13

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Re: Installation fails on new Catalina iMac
« Reply #1 on: January 06, 2020, 05:58:10 PM »
Still no solution? There's the same problem https://forum.avast.com/index.php?topic=231387.0

Offline ondrej.kolacek

  • Avast team
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Re: Installation fails on new Catalina iMac
« Reply #2 on: January 07, 2020, 11:21:30 AM »
Hello,

after an install fails, please check if "/tmp" directory contains files starting with "avast", especially either something like avastpostinstall-1578309388-51133.log, avastinit-1578391808-1998.log, avastuserinit--1578390810-myusername-91035.log. Please send these files to ondrej.kolacek <at> avast.com

Kind regards,
Ondrej Kolacek

Offline jakub.bednar

  • Avast team
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Re: Installation fails on new Catalina iMac
« Reply #3 on: January 07, 2020, 11:24:52 AM »
Hello,

the entire installation flow logs are in /tmp folder. There should be
  • avastpostinstall-<timestamp>.log - steps done by the installer
  • avastinit-<timestamp>.log - steps done while starting AV system services
  • avastuserinit-<timestamp>.log - steps done while starting AV UI and per-user setup

Can you please send those files to jakub.bednar at avast.com? The problem should be listed there.

Thanks a lot,

Jakub