Author Topic: Mail Shield Disabled in Windows 7  (Read 1477 times)

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Offline mickey.b

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Mail Shield Disabled in Windows 7
« on: January 17, 2020, 09:41:15 PM »
Description of the Problem
In the recent release of the Antivirus client version 19.7, several users have encountered issues with the Mail Shield being disabled on Windows 7 operating systems. This issue affects both Avast and AVG Business products.

While Avast is currently working on solving the issue, we do not currently have a resolution or workaround for the problem. We understand the inconvenience and security concerns this causes for our customers and are working with all due haste towards resolution.

Resolution
Avast has released a fix for this issue in Microupdate 552, which was put into production January 17th, 2020. This microupdate will require a reboot of the affected computer(s.)

Reference https://kb.support.business.avast.com/GetPublicArticle?title=Mail-Shield-Disabled-Win7
- Mickey B.
Avast Business Senior Support Technician
https://www.avast.com/business/support

Offline Infratech Solutions

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Re: Mail Shield Disabled in Windows 7
« Reply #1 on: January 18, 2020, 10:38:31 AM »
"the affected computer(s.)" are all the devices, not only Windows 7.

All the devices, desktops and servers are asking a reboot.
La web de Avast antivirus para España: www.avast-antivirus.es.
Hazte distribuidor de Avast: https://www.infratech.es/avast/distribuir-avast.html.

Offline mickey.b

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Re: Mail Shield Disabled in Windows 7
« Reply #2 on: January 20, 2020, 04:30:38 PM »
"the affected computer(s.)" are all the devices, not only Windows 7.

All the devices, desktops and servers are asking a reboot.

Yes, unfortunately it's a part of of the micro-update process, but we've confirmed from a few customers that the micro-update fixes the Mail Shield issue after the restart.
- Mickey B.
Avast Business Senior Support Technician
https://www.avast.com/business/support