Author Topic: Using a lot of battery.  (Read 5799 times)

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Offline patrice58

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Using a lot of battery.
« on: November 24, 2019, 09:22:58 AM »
AMS seems to be using quite a bit of battery.
« Last Edit: November 24, 2019, 10:23:41 AM by patrice58 »
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Offline Tereza V.

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Re: Using a lot of battery.
« Reply #1 on: November 24, 2019, 07:47:12 PM »
Hi, can you please share what type of device, Avast app and Android version you are using?

Offline patrice58

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Re: Using a lot of battery.
« Reply #2 on: November 24, 2019, 08:03:04 PM »
I'm working with a One Plus 3 running Android 9. AMS (beta) version is 6.24.1-323047-b0a979949
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Offline Tereza V.

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Re: Using a lot of battery.
« Reply #3 on: November 25, 2019, 10:13:49 AM »
Hi, our anti-virus needs to run in the background to keep you protected in real time - that does, of course, consume some battery.
Device manufacturers like OnePlus provide a modified operation system, whose part is often a "high power usage reminder". These flag almost every app running in the background. Of course you can close the app, but that will disable the protection, too.

What you can do is to allow the app to run in the background, more on https://dontkillmyapp.com/oneplus, which is a nice summary of how various manufacturers use optimizing features.

However, if you still feel, that the app consumes more than it should, please report the fact directly from the app's Menu > Help & support > Avast direct help. That way the Support guys will get some additional technical details along with your report, and will be better able to help you.

Offline patrice58

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Re: Using a lot of battery.
« Reply #4 on: November 25, 2019, 12:09:22 PM »
Well I've now have AMS running in the background. I'll keep an eye of it and I'll let you know of any further developments. Thanks a lot.
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Offline patrice58

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Re: Using a lot of battery.
« Reply #5 on: December 19, 2019, 11:03:59 PM »
25 per cent? That's beyond high regardless of if it's a background or foreground app.
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Offline Tereza V.

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Re: Using a lot of battery.
« Reply #6 on: December 20, 2019, 11:24:51 AM »
Hi, please contact my colleagues directly from the app's Menu > Help & support > Avast direct support. They will need very specific details to be able to help you analyze your battery drain. Thanks.

Offline patrice58

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Re: Using a lot of battery.
« Reply #7 on: December 20, 2019, 02:18:35 PM »
I've done that just after I've left the above post. I'll let you know how things work out.
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