Author Topic: Safer Update recurring pop up  (Read 412 times)

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Offline jbenitez5

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Safer Update recurring pop up
« on: December 01, 2019, 05:43:34 AM »
Ever since a few days ago when AVAST tech worked on my PC to clean up virus I have been getting a "Safer Update" dialog box …...cannot get rid of it.  Any help?




Offline bob3160

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Re: Safer Update recurring pop up
« Reply #1 on: December 01, 2019, 07:59:44 PM »
Ever since a few days ago when AVAST tech worked on my PC to clean up virus I have been getting a "Safer Update" dialog box …...cannot get rid of it.  Any help?
What Avast Tech ??? ??? ???
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Online DavidR

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Re: Safer Update recurring pop up
« Reply #2 on: December 01, 2019, 08:40:31 PM »
Ever since a few days ago when AVAST tech worked on my PC to clean up virus I have been getting a "Safer Update" dialog box …...cannot get rid of it.  Any help?

A screenshot of this dialogue box could help.
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Offline jbenitez5

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Re: Safer Update recurring pop up
« Reply #3 on: December 02, 2019, 05:03:09 PM »
See attached....

Online DavidR

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Re: Safer Update recurring pop up
« Reply #4 on: December 02, 2019, 06:43:32 PM »
What Avast Version do you have installed ?

Could it be Avast Premium Security ?
In which case it could have the Avast Driver Update module installed and if it tried to update a driver then it looks like a warning from Windows UAC, which is kind of normal, given driver update goes to a deep level.

As Bob mentions it would rather depend on what (and who) that Avast Tech did (is) and why you need to seek out a Tech ?
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Offline jbenitez5

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Re: Safer Update recurring pop up
« Reply #5 on: December 02, 2019, 06:51:57 PM »
I guess I will need to call in.

It is Premium version ( paid)...I do not want AVAST making changes to my drivers so I have been clicking on "NO"....this was not happening before tech worked on my system.  I have turned all notifications off in AVAST program yet it still pops up.  How do I get it to stop from popping up?? 

Thank you.

Offline jbenitez5

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Re: Safer Update recurring pop up
« Reply #6 on: December 02, 2019, 06:55:57 PM »
The AVAST tech was Prince

Online Pondus

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Re: Safer Update recurring pop up
« Reply #7 on: December 02, 2019, 08:29:34 PM »
Quote
.I do not want AVAST making changes to my drivers so I have been clicking on "NO
https://support.avast.com/en-eu/article/Add-Remove-Antivirus-components



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Online DavidR

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Re: Safer Update recurring pop up
« Reply #8 on: December 02, 2019, 08:32:26 PM »
I guess I will need to call in.

It is Premium version ( paid)...I do not want AVAST making changes to my drivers so I have been clicking on "NO"....this was not happening before tech worked on my system.  I have turned all notifications off in AVAST program yet it still pops up.  How do I get it to stop from popping up?? 

Thank you.

Have you disabled the Avast Updater in the Avast UI components ?

The AVAST tech was Prince

What Bob is trying to get at is, was this a legit Avast Support person, there are a number of support numbers that offer Avast Support.  What we are trying to get is was this legit support (e.g. how did you find out about it) or some support seeking payment for a support contract. 

Unfortunately we (Avast Users) can't determine what they might have done, possibly reset things to a default setting.  Which is why I suggest checking if the avast updater component is disabled.
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Offline jbenitez5

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Re: Safer Update recurring pop up
« Reply #9 on: December 03, 2019, 04:25:07 AM »
Thank you.  I just now disabled  the software update function in Avast UI but the pop up keeps coming back.

Online DavidR

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Re: Safer Update recurring pop up
« Reply #10 on: December 03, 2019, 10:20:24 AM »
Thank you.  I just now disabled  the software update function in Avast UI but the pop up keeps coming back.

Have you rebooted since the change, that may be required.

Or better still as mentioned not just disable le it but remove the component as mentioned by Pondus (link in his post).
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