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Author Topic: Safer Update recurring pop up  (Read 4642 times)

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Offline jbenitez5

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Safer Update recurring pop up
« on: December 01, 2019, 05:43:34 AM »
Ever since a few days ago when AVAST tech worked on my PC to clean up virus I have been getting a "Safer Update" dialog box …...cannot get rid of it.  Any help?



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Offline bob3160

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Re: Safer Update recurring pop up
« Reply #1 on: December 01, 2019, 07:59:44 PM »
Quote from: jbenitez5 on December 01, 2019, 05:43:34 AM
Ever since a few days ago when AVAST tech worked on my PC to clean up virus I have been getting a "Safer Update" dialog box …...cannot get rid of it.  Any help?
What Avast Tech ??? ??? ???
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Offline DavidR

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Re: Safer Update recurring pop up
« Reply #2 on: December 01, 2019, 08:40:31 PM »
Quote from: jbenitez5 on December 01, 2019, 05:43:34 AM
Ever since a few days ago when AVAST tech worked on my PC to clean up virus I have been getting a "Safer Update" dialog box …...cannot get rid of it.  Any help?

A screenshot of this dialogue box could help.
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Offline jbenitez5

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Re: Safer Update recurring pop up
« Reply #3 on: December 02, 2019, 05:03:09 PM »
See attached....
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Offline DavidR

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Re: Safer Update recurring pop up
« Reply #4 on: December 02, 2019, 06:43:32 PM »
What Avast Version do you have installed ?

Could it be Avast Premium Security ?
In which case it could have the Avast Driver Update module installed and if it tried to update a driver then it looks like a warning from Windows UAC, which is kind of normal, given driver update goes to a deep level.

As Bob mentions it would rather depend on what (and who) that Avast Tech did (is) and why you need to seek out a Tech ?
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Offline jbenitez5

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Re: Safer Update recurring pop up
« Reply #5 on: December 02, 2019, 06:51:57 PM »
I guess I will need to call in.

It is Premium version ( paid)...I do not want AVAST making changes to my drivers so I have been clicking on "NO"....this was not happening before tech worked on my system.  I have turned all notifications off in AVAST program yet it still pops up.  How do I get it to stop from popping up?? 

Thank you.
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Offline jbenitez5

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Re: Safer Update recurring pop up
« Reply #6 on: December 02, 2019, 06:55:57 PM »
The AVAST tech was Prince
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Offline Pondus

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Re: Safer Update recurring pop up
« Reply #7 on: December 02, 2019, 08:29:34 PM »
Quote
.I do not want AVAST making changes to my drivers so I have been clicking on "NO
https://support.avast.com/en-eu/article/Add-Remove-Antivirus-components



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Offline DavidR

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Re: Safer Update recurring pop up
« Reply #8 on: December 02, 2019, 08:32:26 PM »
Quote from: jbenitez5 on December 02, 2019, 06:51:57 PM
I guess I will need to call in.

It is Premium version ( paid)...I do not want AVAST making changes to my drivers so I have been clicking on "NO"....this was not happening before tech worked on my system.  I have turned all notifications off in AVAST program yet it still pops up.  How do I get it to stop from popping up?? 

Thank you.

Have you disabled the Avast Updater in the Avast UI components ?

Quote from: jbenitez5 on December 02, 2019, 06:55:57 PM
The AVAST tech was Prince

What Bob is trying to get at is, was this a legit Avast Support person, there are a number of support numbers that offer Avast Support.  What we are trying to get is was this legit support (e.g. how did you find out about it) or some support seeking payment for a support contract. 

Unfortunately we (Avast Users) can't determine what they might have done, possibly reset things to a default setting.  Which is why I suggest checking if the avast updater component is disabled.
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Offline jbenitez5

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Re: Safer Update recurring pop up
« Reply #9 on: December 03, 2019, 04:25:07 AM »
Thank you.  I just now disabled  the software update function in Avast UI but the pop up keeps coming back.
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Offline DavidR

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Re: Safer Update recurring pop up
« Reply #10 on: December 03, 2019, 10:20:24 AM »
Quote from: jbenitez5 on December 03, 2019, 04:25:07 AM
Thank you.  I just now disabled  the software update function in Avast UI but the pop up keeps coming back.

Have you rebooted since the change, that may be required.

Or better still as mentioned not just disable le it but remove the component as mentioned by Pondus (link in his post).
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Offline onlydez

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Re: Safer Update recurring pop up
« Reply #11 on: April 05, 2020, 02:49:42 AM »
Did you manage to fix this?

This pop up happens every damn hour for the last 2 days. I have no idea why, it is absolutely infuriating. What fucking app needs to update every 2 hours. I'm paying for this shit as well, can't watch any movies or play games without this interrupting and at a time like this no tech's are available so i'm stuck at home dealing with this shit.

If anyone else out there had this and managed to fix it, please post. Disabling in the UI doesn't work and then of course you get avast warning you every often that you're not fully protected. So it's a fucking no lose situation no matter what. Someone from avast fix this fucking bullshit.
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Offline rocksteady

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Re: Safer Update recurring pop up
« Reply #12 on: April 05, 2020, 12:17:44 PM »
Quote from: jbenitez5 on December 03, 2019, 04:25:07 AM
Thank you.  I just now disabled  the software update function in Avast UI but the pop up keeps coming back.
Software Updater (checks for outdated software e.g. Firefox) and Driver Updater are two different things. Have you disabled Driver Updater?
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Offline onlydez

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Re: Safer Update recurring pop up
« Reply #13 on: April 07, 2020, 06:59:49 PM »
so I got in touch with Avast and they told me to uninstall premium security. I uninstalled and as soon as i started back up, it popped up straight away. The browser is still installed, I believe this is to do with the damn browser. I've not even reinstalled Avast Premium Security yet and I hope that the passwords I had saved in that haven't disappeared as this would have been for a totally fucking useless reason.
« Last Edit: April 07, 2020, 07:03:37 PM by onlydez »
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Offline bob3160

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Re: Safer Update recurring pop up
« Reply #14 on: April 07, 2020, 07:26:57 PM »
@lonlydez,
Please curb your language.
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