Author Topic: Website crashes browser  (Read 1915 times)

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Offline tombaker

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  • Posts: 3
Website crashes browser
« on: October 30, 2019, 10:05:11 AM »
Loaded a website: https://pluralist.com/armed-dad-chases-off-burglar-who-undressed-in-daughters-room/47777?fbclid=IwAR1rwvs1YJAUuB0V6KsqqMVzH0OS249NrXFES8Fc-ELbUBWmI6kV_DQvbLs

It seemed upset that it was ad-blocked and froze the browser.  I couldn't exit page or change to another one.
I used the task manager to terminate the program, but couldn't restart the browser until I restarted Window 10.

This is the second time in two days I've encountered a website like this.

Offline Cristina G

  • Avast team
  • Jr. Member
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  • Posts: 25
Re: Website crashes browser
« Reply #1 on: October 30, 2019, 01:31:19 PM »
Hello, Tombaker!
Thank you for your report! To investigate the issue we will need more information.

Diagnostic info.

Steps:
1. Open the browser and click on the menu icon (3 dots)
2. Click on "Help and About Avast Secure Browser" and then "About Avast Secure Browser"
3. Click on "Diagnostic Information" (this will open a pop-up window)
4. Click the "COPY TO CLIPBOARD" button to capture the information and paste it here.

Thank you!

Offline tombaker

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  • Posts: 3
Re: Website crashes browser
« Reply #2 on: December 05, 2019, 04:13:46 PM »
executable_path=C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\tomba\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 10 v1809 (x64)
av_version=19.8.2393
host_prefix=
browser_version=77.2.2152.121 (Official Build (32-bit))
cgid=213
cid=2100
uid=022ce4b94e264c389d7e8b47daf18504

Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
daanglpcpkjjlkhcbladppjphglbigam : Avast Online Security : 19.3.362
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 1.5.1.839
kdhipfbocahipinepiahppeionfbahlg : Avast Video Downloader : 1.5.305
khoabckdcnciingnnklkfgdhnniefnod : Avast HTTPS Encryption : 19.6.4.114
kmediagceboldddnnajkcochbkfkedel : Avast Anti-Tracking : 1.17.4.544
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank mode : 1.1.0.50
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.1.176
mfehgcgbbipciphmccgaenjidiccnmng : Cloud Print : 0.1
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chromium PDF Viewer : 1
nmebbcjdbhgggcgohlnlgadkmjiedfbc : Avast Hack Check : 1.2.174
ooeobdingfeedklanlfcjhffgennflke : Avast Adblock : 1.17.4.544
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 7719.805.0.2

Disabled extensions:
beghmmhchncjignfbfnemngnlnjdmbcb : Avast Anti-Fingerprint : 2.2.112
emhginjpijfggbofeediiojmdlmlkoik : Avast Passwords : 2.0.4509