Author Topic: Avast stopped working, uninstalled, tried to reinstall but failed  (Read 449 times)

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Offline texasmfp

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I came home to an Avast message that it nees to restart.  I did.  Avast no longer worked.  I could not open the UI, it displayed a message that said Loading, this won't take long but never loads.

It would not uninstall.  Instead is says that setup is already running.  An Avast tech attempted a repair.  That failed.  Finally, I uninstalled using Avast Clear.

Attempts to reinstall failed.

Here is the log:

2019-12-02 11:25:32.631Infoinstup[6760,10992]Command: '"C:\WINDOWS\Temp\asw.ac9320446e10b9af\instup.exe" /edition:12 /ga_clientid:5c2cc210-1670-4634-8fed-51ab5ec0ae87 /guid:01eeb1e2-4514-4705-9d69-0ad4e0c2b11a /prod:ais /sfx:lite /sfxstorage:C:\WINDOWS\Temp\asw.ac9320446e10b9af /ga_clientid:5c2cc210-1670-4634-8fed-51ab5ec0ae87 /edat_dir:C:\WINDOWS\Temp\asw.5b5aadc21512cff9'
2019-12-02 11:25:32.631Infoinstup[6760,10992]CPU: Intel(R) Xeon(R) CPU E5-1650 v2 @ 3.50GHz,12
2019-12-02 11:25:32.631Infoinstup[6760,10992]OS: Windows 10 (10.0.18362) x64
2019-12-02 11:25:32.631Infoinstup[6760,10992]setup: x64
2019-12-02 11:25:32.631Infoinstup[6760,10992]Memory: 37% load. Phys:5190856/8314936K free, Page:14627392/17752120K free, Virt:135287108896/137438953344K free
2019-12-02 11:25:32.631Infoinstup[6760,10992]DISKs: C:\ - 154934MB free / 1861GB total
2019-12-02 11:25:32.631Infoinstup[6760,10992]DISKs: E:\ - 35257MB free / 279GB total
2019-12-02 11:25:32.631Infoinstup[6760,10992]DISKs: F:\ - 40236MB free / 148GB total
2019-12-02 11:25:32.631Infoinstup[6760,10992]DISKs: H:\ - 761003MB free / 1863GB total
2019-12-02 11:25:32.631Infoinstup[6760,10992]Running module version: instup.exe - '19.8.4793.0'
2019-12-02 11:25:32.631Infoinstup[6760,10992]Running module version: Instup.dll - '19.8.4793.0'
2019-12-02 11:25:32.631Infomutex[6760,10992]The ownership of the fallback mutex has been successfully taken.
2019-12-02 11:25:32.647Warningini_access[6760,10992]failed to read from ini file C:\WINDOWS\Temp\asw.ac9320446e10b9af\config.def.ini
2019-12-02 11:25:32.647Infoshepsync[6760,10992]Wait interval 60
2019-12-02 11:25:32.647Warningini_access[6760,10992]failed to read from ini file C:\WINDOWS\Temp\asw.ac9320446e10b9af\avast5.ini
2019-12-02 11:25:32.678Infoshepsync[6760,10992]Trying server IP address '69.94.69.112'
2019-12-02 11:25:33.990Infoshepsync[6760,10992]Download of config file config.def from shepherd.ff.avast.com succeeded.
2019-12-02 11:25:34.022Infoshepsync[6760,10992]Config file C:\WINDOWS\Temp\asw.ac9320446e10b9af\config.def successfully updated
2019-12-02 11:25:34.068Infoshepsync[6760,10992]Postpone interval was reset
2019-12-02 11:25:34.100Warningini_access[6760,3852]failed to read from ini file C:\WINDOWS\Temp\asw.ac9320446e10b9af\burger_client.ini
2019-12-02 11:25:34.178Infowizard[6760,10992]Running module version: HTMLayout.dll - '3.3.2.1'
2019-12-02 11:25:34.318Infowizard[6760,10992]Loaded module version: C:\Windows\Temp\asw.ac9320446e10b9af\HTMLayout.dll - '3.3.2.1'
2019-12-02 11:25:34.475Infowizard[6760,10992]Setup gui was successfully started.
2019-12-02 11:25:34.475Infoinstcore[6760,10992]Sfx setup update has started.
2019-12-02 11:25:34.475Noticeservers[6760,10992]Load: 'urlpgm' key used as the program repository.
2019-12-02 11:25:34.475Infoservers[6760,10992]Server definition(s) loaded from 'C:\WINDOWS\Temp\asw.ac9320446e10b9af\servers.def'
2019-12-02 11:25:35.756ErrorAres[6760,10992]Unable to resolve hosts after 1251 ms (258, The wait operation timed out.)
2019-12-02 11:25:35.787Errordnsqueryex[6760,10992]Unable to resolve host 'j4501229.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-12-02 11:25:35.818Errordnsqueryex[6760,10992]Unable to resolve host 'm5972635.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-12-02 11:25:35.834Errordnsqueryex[6760,10992]Unable to resolve host 'r4907515.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-12-02 11:25:35.881Errordnsqueryex[6760,10992]Unable to resolve host 'r7110576.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-12-02 11:25:35.928Errordnsqueryex[6760,10992]Unable to resolve host 's-iavs9x.avcdn.net' into IPv4 after 0 ms
2019-12-02 11:25:35.959Errordnsqueryex[6760,10992]Unable to resolve host 't7758057.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-12-02 11:25:37.271ErrorAres[6760,10992]Unable to resolve hosts after 1261 ms (258, The wait operation timed out.)
2019-12-02 11:25:37.303Errordnsqueryex[6760,10992]Unable to resolve host 'j4501229.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-12-02 11:25:37.318Errordnsqueryex[6760,10992]Unable to resolve host 'm5972635.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-12-02 11:25:37.381Errordnsqueryex[6760,10992]Unable to resolve host 'r4907515.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-12-02 11:25:37.412Errordnsqueryex[6760,10992]Unable to resolve host 'r7110576.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-12-02 11:25:37.443Errordnsqueryex[6760,10992]Unable to resolve host 's-iavs9x.avcdn.net' into IPv6 after 0 ms
2019-12-02 11:25:37.506Errordnsqueryex[6760,10992]Unable to resolve host 't7758057.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-12-02 11:25:38.834ErrorAres[6760,10992]Unable to resolve hosts after 1263 ms (258, The wait operation timed out.)
2019-12-02 11:25:40.177ErrorAres[6760,10992]Unable to resolve hosts after 1262 ms (258, The wait operation timed out.)
2019-12-02 11:25:47.771ErrorAres[6760,10992]Unable to resolve hosts after 2511 ms (258, The wait operation timed out.)
2019-12-02 11:25:47.911Errordnsqueryex[6760,10992]Unable to resolve host 'h1745978.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-12-02 11:25:47.974Errordnsqueryex[6760,10992]Unable to resolve host 'l2350042.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-12-02 11:25:48.005Errordnsqueryex[6760,10992]Unable to resolve host 'm5972635.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-12-02 11:25:48.036Errordnsqueryex[6760,10992]Unable to resolve host 'm9761227.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-12-02 11:25:48.099Errordnsqueryex[6760,10992]Unable to resolve host 's-iavs9x.avcdn.net' into IPv4 after 0 ms
2019-12-02 11:25:48.146Errordnsqueryex[6760,10992]Unable to resolve host 'x5882201.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-12-02 11:25:50.708ErrorAres[6760,10992]Unable to resolve hosts after 2504 ms (258, The wait operation timed out.)
2019-12-02 11:25:50.864Errordnsqueryex[6760,10992]Unable to resolve host 'h1745978.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-12-02 11:25:50.896Errordnsqueryex[6760,10992]Unable to resolve host 'l2350042.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-12-02 11:25:50.911Errordnsqueryex[6760,10992]Unable to resolve host 'm5972635.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-12-02 11:25:50.943Errordnsqueryex[6760,10992]Unable to resolve host 'm9761227.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-12-02 11:25:50.958Errordnsqueryex[6760,10992]Unable to resolve host 's-iavs9x.avcdn.net' into IPv6 after 0 ms
2019-12-02 11:25:51.021Errordnsqueryex[6760,10992]Unable to resolve host 'x5882201.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-12-02 11:25:53.567ErrorAres[6760,10992]Unable to resolve hosts after 2507 ms (258, The wait operation timed out.)
2019-12-02 11:25:56.177ErrorAres[6760,10992]Unable to resolve hosts after 2506 ms (258, The wait operation timed out.)
2019-12-02 11:26:05.082ErrorAres[6760,10992]Unable to resolve hosts after 3756 ms (258, The wait operation timed out.)
2019-12-02 11:26:05.176Errordnsqueryex[6760,10992]Unable to resolve host 'd3336443.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-12-02 11:26:05.192Errordnsqueryex[6760,10992]Unable to resolve host 'g5041154.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-12-02 11:26:05.223Errordnsqueryex[6760,10992]Unable to resolve host 'g5569634.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-12-02 11:26:05.239Errordnsqueryex[6760,10992]Unable to resolve host 'm9761227.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-12-02 11:26:05.270Errordnsqueryex[6760,10992]Unable to resolve host 's-iavs9x.avcdn.net' into IPv4 after 0 ms
2019-12-02 11:26:05.285Errordnsqueryex[6760,10992]Unable to resolve host 's0383910.iavs9x.u.avast.com' into IPv4 after 0 ms
2019-12-02 11:26:10.332ErrorAres[6760,10992]Unable to resolve hosts after 4985 ms (258, The wait operation timed out.)
2019-12-02 11:26:10.363Errordnsqueryex[6760,10992]Unable to resolve host 'd3336443.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-12-02 11:26:10.395Errordnsqueryex[6760,10992]Unable to resolve host 'g5041154.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-12-02 11:26:10.426Errordnsqueryex[6760,10992]Unable to resolve host 'g5569634.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-12-02 11:26:10.473Errordnsqueryex[6760,10992]Unable to resolve host 'm9761227.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-12-02 11:26:10.504Errordnsqueryex[6760,10992]Unable to resolve host 's-iavs9x.avcdn.net' into IPv6 after 0 ms
2019-12-02 11:26:10.566Errordnsqueryex[6760,10992]Unable to resolve host 's0383910.iavs9x.u.avast.com' into IPv6 after 0 ms
2019-12-02 11:26:15.630ErrorAres[6760,10992]Unable to resolve hosts after 4981 ms (258, The wait operation timed out.)
2019-12-02 11:26:19.426ErrorAres[6760,10992]Unable to resolve hosts after 3759 ms (258, The wait operation timed out.)
2019-12-02 11:26:19.458Errordldwrap[6760,10992]HttpGet: dns resolves were not successfull during 'servers.def.vpx' downloading
2019-12-02 11:26:19.505Infoini_access[6760,5000]watch task termination requested
2019-12-02 11:26:19.505Infoini_access[6760,5000]watch task for C:\WINDOWS\Temp\asw.ac9320446e10b9af\avast5.ini gracefully terminated
2019-12-02 11:26:19.505Infoini_access[6760,5000]watch task termination requested
2019-12-02 11:26:19.505Infoini_access[6760,5000]watch task for C:\WINDOWS\Temp\asw.ac9320446e10b9af\burger_client.ini gracefully terminated
2019-12-02 11:26:19.505Warningini_access[6760,5000]failed to read from ini file C:\ProgramData\AVAST Software\Avast\avast5.ini

Offline Asyn

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    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast stopped working, uninstalled, tried to reinstall but failed
« Reply #1 on: December 03, 2019, 06:23:38 AM »
Try OpenDNS or GoogleDNS.
Win 8.1 [x64] - Avast PremSec 20.5.2415.BUC [UI.532] - CC 5.68 - EEK - FF ESR 68.10 [NS/AOS/uBO/PB] - TB 68.10 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0