Author Topic: Avast Premium on Win 10 Stuck at 30%  (Read 1524 times)

0 Members and 1 Guest are viewing this topic.

Offline tsodwyer

  • Newbie
  • *
  • Posts: 1
Avast Premium on Win 10 Stuck at 30%
« on: December 05, 2019, 03:36:25 PM »
Started Full Scan last evening at 10pm.
I got up at 6am and saw the scan was 30% complete.
3-1/2 hours later, the scan remains at 30%

It seems that the scan is stuck. Does anyone have any thoughts on how to proceed

Offline r@vast

  • Avast team
  • Massive Poster
  • *
  • Posts: 2498
Re: Avast Premium on Win 10 Stuck at 30%
« Reply #1 on: December 05, 2019, 04:05:49 PM »
Hi,

Could you please provide us with a support file log and paste the file id here.
Also, make sure "Generate report file" is enabled
Menu>Settings (cog wheel)>Protection>Virus scans > "Generate report file" (at the bottom)


To generate the support file, please see this link.
https://support.avast.com/en-ww/article/Submit-support-file