Author Topic: Scan stops at 0%  (Read 1026 times)

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Offline Tech 2020 Solutions

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Scan stops at 0%
« on: December 10, 2019, 03:44:35 PM »
I installed the latest free version of Avast on a brand new Windows 10 build 1909 computer and when it is asked to do a scan, it starts for a few moments but then the current file stops updating and it appears to stall at 0%, even if left alone for many hours. What can we do to correct this short of uninstalling and reinstalling?

Offline r@vast

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Re: Scan stops at 0%
« Reply #1 on: December 10, 2019, 04:44:28 PM »
I installed the latest free version of Avast on a brand new Windows 10 build 1909 computer and when it is asked to do a scan, it starts for a few moments but then the current file stops updating and it appears to stall at 0%, even if left alone for many hours. What can we do to correct this short of uninstalling and reinstalling?

Hi,

You could restart your PC;
Try different scan options:https://support.avast.com/en-ww/article/Antivirus-PC-virus-scan;
Repair Avast Anti-virus:https://support.avast.com/en-ww/article/Repair-Antivirus