Author Topic: Avast won't start - help!  (Read 1448 times)

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Offline dhphoto

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Avast won't start - help!
« on: December 11, 2019, 01:33:10 PM »
Out of the blue my computer told me Avast needs to reboot (Win7, don't know Avast version)

So I reboot, now Avast opening screen just says 'Loading...this shouldn't take long' and the interface shows I have no virus cover

What is going on?

Offline Ilie I.

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Re: Avast won't start - help!
« Reply #1 on: December 11, 2019, 03:08:29 PM »
First of all try to repair the antivirus.
https://support.avast.com/en-ae/article/Repair-Antivirus
Then, if that didn't work, uninstall and reinstall Avast.

If these solutions didn't work, please give me a reply.

Offline dhphoto

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Re: Avast won't start - help!
« Reply #2 on: December 11, 2019, 03:22:38 PM »
I tried the repair but it made no difference, will now try ununstall and reintstall
« Last Edit: December 11, 2019, 03:29:25 PM by dhphoto »

Offline dhphoto

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Re: Avast won't start - help!
« Reply #3 on: December 11, 2019, 03:55:59 PM »
A complete uninstall and reinstall seems to have worked so far, but I still have no idea what happened. a full virus scan showed nothing

Offline rocksteady

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Re: Avast won't start - help!
« Reply #4 on: December 11, 2019, 06:46:14 PM »
Sometimes Avast does an emergency update along with a virus definitions update which requires a restart to take effect. I can only guess that must may have been what you encountered and got corrupted. If you have now done a clean install and a full virus scan without issues, then you should be good to go.