Author Topic: DEACTIVATING AVAST LICENSES ON AN INACCESSIBLE COMPUTER.  (Read 5342 times)

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Offline bajjerfan

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DEACTIVATING AVAST LICENSES ON AN INACCESSIBLE COMPUTER.
« on: December 12, 2019, 05:52:59 AM »
I have several Avast products that are each licensed for 3 computers. One of the computers has become inaccessible due to graphics issues. How do I deactivate the licenses that are associated with that computer? I can log into my account on my computer, but I can't find any way to deactivate any of the licenses except for the computer I use to sign into my account with.

Offline r@vast

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Re: DEACTIVATING AVAST LICENSES ON AN INACCESSIBLE COMPUTER.
« Reply #1 on: December 12, 2019, 10:06:40 AM »
I have several Avast products that are each licensed for 3 computers. One of the computers has become inaccessible due to graphics issues. How do I deactivate the licenses that are associated with that computer? I can log into my account on my computer, but I can't find any way to deactivate any of the licenses except for the computer I use to sign into my account with.

Hi,

Since the one device is offline, you can activate the license on a new device.

Offline bajjerfan

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Re: DEACTIVATING AVAST LICENSES ON AN INACCESSIBLE COMPUTER.
« Reply #2 on: December 12, 2019, 05:47:52 PM »
Since the other licenses are all being used  will this show as a 4th license?

Online DavidR

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Re: DEACTIVATING AVAST LICENSES ON AN INACCESSIBLE COMPUTER.
« Reply #3 on: December 12, 2019, 09:33:10 PM »
Since the other licenses are all being used  will this show as a 4th license?

You should be able to assign licenses from your my.avast.com.  So you should be able to remove the association with the system with the graphics issues.
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Offline bajjerfan

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Re: DEACTIVATING AVAST LICENSES ON AN INACCESSIBLE COMPUTER.
« Reply #4 on: December 12, 2019, 11:40:44 PM »
Since the other licenses are all being used  will this show as a 4th license?

You should be able to assign licenses from your my.avast.com.  So you should be able to remove the association with the system with the graphics issues.

Unfortunately, I am unable to do that. I can log in and see that I have 3 licenses, but it doesn't list the individual  devices that the licenses are associated with.

Online DavidR

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Re: DEACTIVATING AVAST LICENSES ON AN INACCESSIBLE COMPUTER.
« Reply #5 on: December 12, 2019, 11:47:37 PM »
Since the other licenses are all being used  will this show as a 4th license?

You should be able to assign licenses from your my.avast.com.  So you should be able to remove the association with the system with the graphics issues.

Unfortunately, I am unable to do that. I can log in and see that I have 3 licenses, but it doesn't list the individual  devices that the licenses are associated with.

Unfortunately, as an Avast Free user, I don't have a licenses section in my.avast.com, but from memory of what I had seen in the forums that function used to be available.

However, as r@vast mentions if that system isn't likely to come back on line, you should be able to activate the license on a new device.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.7.2425 (build 20.7.5568.598) UI-1.0.558/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro

Offline bajjerfan

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Re: DEACTIVATING AVAST LICENSES ON AN INACCESSIBLE COMPUTER.
« Reply #6 on: January 21, 2020, 07:41:38 AM »
Since the other licenses are all being used  will this show as a 4th license?

You should be able to assign licenses from your my.avast.com.  So you should be able to remove the association with the system with the graphics issues.

Unfortunately, I am unable to do that. I can log in and see that I have 3 licenses, but it doesn't list the individual  devices that the licenses are associated with.

Is there a way that avast can do that for me since I can't find anything where I can delete specific licenses on specific computers?

Offline Asyn

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Re: DEACTIVATING AVAST LICENSES ON AN INACCESSIBLE COMPUTER.
« Reply #7 on: January 21, 2020, 08:01:32 AM »
Is there a way that avast can do that for me since I can't find anything where I can delete specific licenses on specific computers?
Contact support: https://support.avast.com/contact
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Offline bajjerfan

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Re: DEACTIVATING AVAST LICENSES ON AN INACCESSIBLE COMPUTER.
« Reply #8 on: January 21, 2020, 09:25:51 PM »
Is there a way that avast can do that for me since I can't find anything where I can delete specific licenses on specific computers?
Contact support: https://support.avast.com/contact

Thanks. We'll see if they can.

Offline Asyn

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Re: DEACTIVATING AVAST LICENSES ON AN INACCESSIBLE COMPUTER.
« Reply #9 on: January 22, 2020, 04:50:25 AM »
You're welcome.
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Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline bajjerfan

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Re: DEACTIVATING AVAST LICENSES ON AN INACCESSIBLE COMPUTER.
« Reply #10 on: January 26, 2020, 04:25:10 PM »
You're welcome.

That  was of no help. All I got were instructions on how to install and activate the service on a new computer which I already know how to do. When that was done and the scan was run, when it came to the part  to "fix" the issues it found payment was requested.

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Re: DEACTIVATING AVAST LICENSES ON AN INACCESSIBLE COMPUTER.
« Reply #11 on: January 26, 2020, 07:52:11 PM »

Contact Sales:  https://support.avast.com/en-us/contact/enter/
If you don't have an order # use 00000000 then explain your problem.
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