Author Topic: "Earn Rewards" doesn't work  (Read 693 times)

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Offline Ilie I.

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"Earn Rewards" doesn't work
« on: December 19, 2019, 09:48:18 AM »
Does anybody know why the Earn Rewards function doesn't work? I also changed the language but it doesn't work.

Offline Asyn

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Re: "Earn Rewards" doesn't work
« Reply #1 on: December 19, 2019, 09:54:09 AM »
Hi, it works for me.
Win 8.1 [x64] - Avast PremSec 21.2.2450.Beta#1 [UI.599] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Ilie I.

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Re: "Earn Rewards" doesn't work
« Reply #2 on: December 19, 2019, 10:02:18 AM »
That's strange.......

Offline Asyn

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Re: "Earn Rewards" doesn't work
« Reply #3 on: December 19, 2019, 10:21:38 AM »
Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.
Win 8.1 [x64] - Avast PremSec 21.2.2450.Beta#1 [UI.599] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Ilie I.

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Re: "Earn Rewards" doesn't work
« Reply #4 on: December 19, 2019, 06:35:32 PM »
It didn't work. I tried also the offline installer, but it's the same result.

Offline Asyn

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Re: "Earn Rewards" doesn't work
« Reply #5 on: December 20, 2019, 12:24:24 PM »
Maybe a temporary server issue in your region.
Win 8.1 [x64] - Avast PremSec 21.2.2450.Beta#1 [UI.599] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline r@vast

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Re: "Earn Rewards" doesn't work
« Reply #6 on: December 20, 2019, 01:01:26 PM »
It didn't work. I tried also the offline installer, but it's the same result.

Hi,
Could you please provide us with a support file id.
Please follow these steps:
1. Open - Avast Antivirus > Click on -  Menu > Settings > General > Troubleshooting > Select - Enable debug logging (at the bottom)
2. Please open "rewards" again
3. After you get the "error message", please generate the support file and reply with the support file id.

To generate the support file, please see this link.
https://support.avast.com/en-ww/article/Submit-support-file