Author Topic: Issues With My Avast Account with Incorrect Hardware Information  (Read 2263 times)

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Offline BlackRockShooter

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Issues With My Avast Account with Incorrect Hardware Information
« on: December 29, 2018, 02:03:19 AM »
Hi I just rebuilt my PC and I had reinstall Avast Free Edition.  For some reason Avast doesn't detect my SSD as a Hard Drive and the RAM information is incorrect.  A Gigabyte AB350-Gaming 3 does not use DDR3 RAM it should be DDR4.  Also the RAM Speeds are incorrect.  And yes I am running Windows 10 Pro.  So here's a screenshot of the new added PC to my account.  Maybe someone from Avast can update their hardware detection information.  Because Ryzen is pretty new since 2017 and I'm not worried about it but it's kind of annoying to see there's no hard drive information on my Avast Account.

★Avast Free Anti-Virus★ ★COMODO Firewall 11★ ★SuperAntiSpyware★ ★Spyware Blaster★ ★EMSISOFT Anti-Malware★ ★Malwarebytes Free★ ★CCleaner★
★Avast Secure Browser★ ★MS Edge★ ★Mozilla FireFox★ ★Google Chrome★ ★COMODO Dragon★ ★DisplayFusion v3.1.9★ ★RainMeter★ ★Windows 10 Pro★
★AMD Ryzen 5 1600 CPU 3.20 GHz★ ★DDR4 2400 16 GBs RAM★ ★Gigabyte AB350-Gaming 3★ ★Gigabyte AMD RX560 GPU 4GB GDDR5★ ★EVGA 500w 80+ PSU★
★AOMEI Backupper Standard★

Offline bob3160

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Re: Issues With My Avast Account with Incorrect Hardware Information
« Reply #1 on: December 29, 2018, 04:53:55 PM »
Unless you're using a paid version or a paid product from Avast,
the my.avast.com account is virtually useless.

Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline BlackRockShooter

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Re: Issues With My Avast Account with Incorrect Hardware Information
« Reply #2 on: December 30, 2018, 12:04:36 AM »
Unless you're using a paid version or a paid product from Avast,
the my.avast.com account is virtually useless.

Well if that's the case then it's not important after all.  I wish Avast would know what kind of hardware and CPU's that people are using these days.  Besides it would fun to see what we all use in 2018 and soon to be 2019.  ;)
★Avast Free Anti-Virus★ ★COMODO Firewall 11★ ★SuperAntiSpyware★ ★Spyware Blaster★ ★EMSISOFT Anti-Malware★ ★Malwarebytes Free★ ★CCleaner★
★Avast Secure Browser★ ★MS Edge★ ★Mozilla FireFox★ ★Google Chrome★ ★COMODO Dragon★ ★DisplayFusion v3.1.9★ ★RainMeter★ ★Windows 10 Pro★
★AMD Ryzen 5 1600 CPU 3.20 GHz★ ★DDR4 2400 16 GBs RAM★ ★Gigabyte AB350-Gaming 3★ ★Gigabyte AMD RX560 GPU 4GB GDDR5★ ★EVGA 500w 80+ PSU★
★AOMEI Backupper Standard★

Offline mchain

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Re: Issues With My Avast Account with Incorrect Hardware Information
« Reply #3 on: December 30, 2018, 06:15:28 AM »
Avast needs to work on some areas to bring data and information up to date, correct.

If you'd like to continue your topic you can do so here:  https://forum.avast.com/index.php?board=62.0  OndraM is the moderator over there.
Windows 10 Home 64-bit 22H2 Avast Premier Security version 24.1.6099 (build 24.1.88821.762)  UI version 1.0.797
 UI version 1.0.788.  Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.2.6105 (build 24.1.8918.827) UI version 1.0.801

Offline bob3160

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Re: Issues With My Avast Account with Incorrect Hardware Information
« Reply #4 on: December 30, 2018, 03:56:27 PM »
Avast needs to work on some areas to bring data and information up to date, correct.

If you'd like to continue your topic you can do so here:  https://forum.avast.com/index.php?board=62.0  OndraM is the moderator over there.
As stated, there isn't really any help or useful information for those using the free version of Avast in the my.avast.com portal.
It had great promise when it was first started.

It doesn't matter where you post. It's a simple fact.  >:( :(
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline gatcg

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Re: Issues With My Avast Account with Incorrect Hardware Information
« Reply #5 on: December 20, 2019, 06:11:01 AM »
i konw this is old but how can i  y out about my hardware information on avast

Offline bob3160

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Re: Issues With My Avast Account with Incorrect Hardware Information
« Reply #6 on: December 20, 2019, 01:20:34 PM »
i konw this is old but how can i  y out about my hardware information on avast
You could install the free version of Speccy.
https://www.ccleaner.com/speccy/download/standard
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet