Author Topic: Can not register Avast Free  (Read 6343 times)

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Offline kenmo

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Can not register Avast Free
« on: December 19, 2019, 06:49:59 PM »
I'm getting caught into a loop I can not get out off. I'm being informed my license for Avast FREE has expired. I got this message a week ago. So I downloaded the latest version 19.8.2393 and installed it.

And registered it. Or at least I thought I did. As a few days later I got the message "Your Avast Free Antivirus license is no longer valid".

I searched the web and foound this article that is supposed to resolve this issue https://support.avast.com/en-ca/article/Activate-Free-Antivirus

I followed it exactly as outlined.

And it did not resolve the issue. The issue continued.

Searched some more and found this about using the universal code  https://www.avast.com/en-ca/registration-free-antivirus

Used the code and it did not resolve the issue.

This is very frustrating. And now I'm getting phone calls from family and friends to who I recommended the free version of AVAST.

How do I resolve this issue?






« Last Edit: December 19, 2019, 09:06:13 PM by kenmo »

Offline kenmo

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Re: Can not register Avast Free
« Reply #1 on: December 19, 2019, 08:38:44 PM »
Is Anyone else having this issue?

Offline DavidR

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Re: Can not register Avast Free
« Reply #2 on: December 19, 2019, 09:33:46 PM »
I think that the Universal Code is related to old versions of avast that otherwise couldn't register, if memory serves me well.
Also have you rebooted since trying to enter this universal license ?

Normally the user interface would change to facility the Activation of the free version license. 
I don't see it in your first image.

What happens if you right click on the Avast tray icon and click 'Registration information' it may have a route there to Activate there.  I have a long time for mine to go yet so I can't show exactly what you would see.  There should be a down arrow to the rigt of the registration information, click that and see what it reveals.

Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.12.6044 (build 22.12.7758.768) UI 1.0.741/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline bob3160

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Re: Can not register Avast Free
« Reply #3 on: December 19, 2019, 09:44:00 PM »
Reported to Avast. Let's see if that helps.
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Offline kenmo

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Re: Can not register Avast Free
« Reply #4 on: December 19, 2019, 11:45:18 PM »
Thanks for the replies.

Yes, I did reboot. Matter of fact quite a few times today.

I did try to register via theAvast tray --> "Register Information" and I get the message below...



I tried several times after rebooting. I even shutdown the firewall on my router as well. Still no go. I've been using AVAST free for quite a few years and nothing like this before.

Cheers

Kenmo

Offline r@vast

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Re: Can not register Avast Free
« Reply #5 on: December 20, 2019, 08:51:22 AM »
Thanks for the replies.

Yes, I did reboot. Matter of fact quite a few times today.

I did try to register via theAvast tray --> "Register Information" and I get the message below...



I tried several times after rebooting. I even shutdown the firewall on my router as well. Still no go. I've been using AVAST free for quite a few years and nothing like this before.

Cheers

Kenmo
Hi,
 the message you received normally indicates that your Avast product is not able to communicate with our servers.
Could you first perform an uninstallation and reinstallation.
Do the following to uninstall AV: https://support.avast.com/en-ww/article/94/
Reinstall: https://support.avast.com/en-ww/article/Install-Free-Antivirus
Activate: https://support.avast.com/en-ww/article/Activate-Free-Antivirus

Offline kenmo

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Re: Can not register Avast Free
« Reply #6 on: December 20, 2019, 03:51:49 PM »
Ok... I did exactly as article in the links.

Downloaded "avastclear.exe" and ran it. The rebooted into SafeMode and ran the app and selected to uninstall Avast 64bit version (running Windows 10 Home 64 bit)

Rebooted and downloaded AvastFree from the link. I then registered via the Tray Icon.

It did NOT resolve my issue. I am having the same problem.


Offline kenmo

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Re: Can not register Avast Free
« Reply #7 on: December 20, 2019, 03:53:36 PM »
I tried the Universal serial  W11332244H9900A0420-8MRTR8W5 for Avast Free and it is not accepted.

What do I do NOW?

« Last Edit: December 20, 2019, 03:55:20 PM by kenmo »

Offline bob3160

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Re: Can not register Avast Free
« Reply #8 on: December 20, 2019, 04:03:04 PM »
That serial # wasn't meant for general registration.
Did you follow the directions outlined?
Next step should have been Select Buy Now ,,,
etc.
Follow the directions outlined here.
https://support.avast.com/en-ww/article/Activate-Free-Antivirus
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.12, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline kenmo

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Re: Can not register Avast Free
« Reply #9 on: December 20, 2019, 04:07:56 PM »
Yes I did. I tried those steps today. I also did this a few weeks ago when I first had this issue.

Offline kenmo

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Re: Can not register Avast Free
« Reply #10 on: December 20, 2019, 08:04:52 PM »
I gave it some time and decided to recheck. Avast is still reporting that it is no longer valid and requires reactivation.
Is there a resolution to this issue?

Offline bob3160

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Re: Can not register Avast Free
« Reply #11 on: December 20, 2019, 10:39:02 PM »
You'll need to wait for a reply from Avast. That probably will not happen till Mon.
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Offline kenmo

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Re: Can not register Avast Free
« Reply #12 on: December 21, 2019, 06:26:11 PM »
Working away in one of my 3D apps (Daz3D Studio) and up pops this message. How annoying. I've not gotten these popups during my registering issues.



I went through the processes before and those recommended in this thread. But to no avail.

Offline kenmo

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Re: Can not register Avast Free
« Reply #13 on: December 21, 2019, 06:34:30 PM »
Also tried the two universal keys for Avast as outlined here :

https://www.getavast.net/downloads/free-license-key/5

Also turned off firewall on router and firewall on Windows 10. Did not resolve the issue


Looks like this has been a problem with the FREE edition for quite some time.

https://forum.avast.com/index.php?topic=217344.150

IF it's FREE then why would it require registering?

Any assistance would be appreciated. However if none is available I'm going to remove Avast from my computer.
I've wasted enough time on this.
« Last Edit: December 21, 2019, 06:54:25 PM by kenmo »

Offline bob3160

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Re: Can not register Avast Free
« Reply #14 on: December 21, 2019, 06:53:08 PM »
Registration has always been required. The universal keys are not for the current version.
« Last Edit: December 22, 2019, 09:13:49 PM by bob3160 »
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