Author Topic: Avast blocking an app but no log nor reason.  (Read 513 times)

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Offline nicolasesteban

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Avast blocking an app but no log nor reason.
« on: December 28, 2019, 12:20:28 AM »
Hello. Hope everyone is doing fine.

I play a MuOnline private server, and everytime I open the game, Avast won't allow it to run. All I have left is to exclude the folder entirely.

I scanned the entire folder, no virus result. Individual files, no result. What troubles me is that Avast is blocking it without telling me why.

I tried logs and report folder -> Nothing there.
I uploaded the files -> No reply.

I wish to know why Avast is closing the game before start, it's useless to know that I'm safe if I don't know from what.

I have already disabled do not disturbe, so that's not it.

I asked around in the game, EVERYONE has this problem. The administrators told me they repeatedly reported the files, and Avast said everything was OK.

So, why is this still being blocked? Where can I see what Avast is blocking and why it is blocking it?

Thanks a lot. Have a nice day.

PS: OMG at captcha used to post in this forum

Offline DavidR

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Re: Avast blocking an app but no log nor reason.
« Reply #1 on: December 28, 2019, 01:51:52 AM »
You don't say what Avast version or build you are using, Avast Free or Premium Security (which has a firewall) ?
Depending on your firewall settings (Mode) if set to Public it is probably blocking private server used.

You also don't say what avast error (or alert) is displayed ?

The Captcha is an anti spam measure, but is only for your first three posts.
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.2.2455 (build 21.2.6096.648) UI 1.0.608/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline nicolasesteban

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Re: Avast blocking an app but no log nor reason.
« Reply #2 on: January 02, 2020, 04:48:11 PM »
V: 19.8.2393 / Comp: 19.8.4793.545

I'm using Premium Security.

And as for the error/alert, that's exactly my point, there is no alert, nor log. It will close the app without any info at all.

It's not firewall related, as disabling it won't do anything, but disabling shields will allow me to run the game.

Thanks a lot.
« Last Edit: January 02, 2020, 04:54:34 PM by nicolasesteban »