Author Topic: Avast Premium Security will not re-install error  (Read 2288 times)

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Offline seascape195

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Avast Premium Security will not re-install error
« on: December 23, 2019, 05:25:30 PM »
I had to uninstall Avast Premium Security while troubleshooting, issue was resolved, but when I went to reinstall Avast, it errors: "b86362a5.exe has stopped working" is the error message that pops up when trying to install, then aborts install and gives the microsoft "looks for problem online" (e.g. useless help).

I saw others with same error problem and their replies were to contact Avast, so.. what gives?  Why is this not re-installing?    I know my machine isn't suffering any ill affects now, and I turned off Microsoft essentials while trying to reinstall Avast so as to prevent any conflict as well as told it to Run as administrator to install in case it needed admin rights to install.

Error:
Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   b86362a5.exe
  Application Version:   0.0.0.0
  Application Timestamp:   5d8202d0
  Fault Module Name:   ntdll.dll
  Fault Module Version:   6.1.7601.24540
  Fault Module Timestamp:   5ddf3f5f
  Exception Code:   c00000fd
  Exception Offset:   000000000003118b
  OS Version:   6.1.7601.2.1.0.256.48
  Locale ID:   1033
  Additional Information 1:   99a9
  Additional Information 2:   99a9c234ed7ebeabc67409fca0225a18
  Additional Information 3:   1871
  Additional Information 4:   18711af692151bab225c3031da4a1a27
« Last Edit: December 23, 2019, 05:27:47 PM by seascape195 »

Offline bob3160

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Re: Avast Premium Security will not re-install error
« Reply #1 on: December 23, 2019, 11:15:18 PM »
What operating system?
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline seascape195

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Re: Avast Premium Security will not re-install error
« Reply #2 on: December 23, 2019, 11:33:50 PM »
Win7 64bit Pro Edition

Offline bob3160

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Re: Avast Premium Security will not re-install error
« Reply #3 on: December 24, 2019, 12:54:42 AM »
Did you do a clean install ?
Repair & Clean Install of Avast -> https://goo.gl/t7aJGq
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline seascape195

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Re: Avast Premium Security will not re-install error
« Reply #4 on: December 26, 2019, 12:47:21 AM »
I was able to fix this using an Avast Uninstall tool (which works in Safe Mode).  After running that, rebooting to safe mode (the tool automatically boots to safe mode on your next restart).. letting it clean up its own mess (uninstall/remove all of Avast Premium Security software).  Then rebooted back into windows normal desktop... Ran Avast installer again, and it worked perfectly like its supposed too.  Problem solved.

Offline bob3160

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Re: Avast Premium Security will not re-install error
« Reply #5 on: December 26, 2019, 03:08:25 PM »
You're welcome. :)
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet