Author Topic: PlZ Help me  (Read 2307 times)

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Offline FinnFotoer

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PlZ Help me
« on: December 26, 2019, 07:51:15 PM »
 :'( My avast premiu security(ver ) have some problem :
if i disable all protection functions manually,avast program will crash (may be suspended)。

No matter how I restart avast program, I can't run it again ,unless I restart my pc。

I try run avast repair program to repair avast ,but Can't solve this problem。

Plz somebody hlep me ,thx ! :'( :'(

list win10 event viewer log:
The program avastui.exe version 19.8.4793.0 stopped interacting with windows and shut down. To see if there is more information about the issue, check the issue history in the security and maintenance control panel.

Process ID: 2c18

Start time: 01d5bc17bfec0768

End time: 3274

Application path: C: \ program files \ avast software \ avast \ avastui.exe

Report ID: 5981d677-1cb3-4af1-941c-72ffe7d391f4

Error package full name:

Error package related application ID:

Suspend type: unknown

Offline bob3160

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Re: PlZ Help me
« Reply #1 on: December 26, 2019, 09:57:11 PM »

If Repair doesn't fix the problem, try the following:
If your Avast settings are not the default settings and you want them restored after the Clean Install, follow this before removing Avast.
https://goo.gl/TXjM7h
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Asyn

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Re: PlZ Help me
« Reply #2 on: December 27, 2019, 05:06:34 AM »
if i disable all protection functions manually,avast program will crash (may be suspended)。
No matter how I restart avast program, I can't run it again ,unless I restart my pc.
Hi, it has been "optimized" in V19.9.2394 (beta).
-> https://forum.avast.com/index.php?topic=229911.0
Win 8.1 [x64] - Avast PremSec 20.8.2427.B#2 [UI.562] - CC 5.71 - EEK - FF ESR 78.3 [NS/AOS/uBO/PB] - TB 68.12 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline FinnFotoer

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Re: PlZ Help me
« Reply #3 on: December 27, 2019, 07:05:38 PM »
if i disable all protection functions manually,avast program will crash (may be suspended)。
No matter how I restart avast program, I can't run it again ,unless I restart my pc.
Hi, it has been "optimized" in V19.9.2394 (beta).
-> https://forum.avast.com/index.php?topic=229911.0

I uninstall avast premiu security(ver 19.8.4793.0)  ,install beta program (v19.9.2394 ),but can't solve this problem。

I found that the CPU utilization of 【Microsoft IME】 process  is very high(16%-19%) when this problem occurs (The 【avast behavior shield】process is the same),so i killed the 【Microsoft IME】 process manually。 amazing, the avast UI is not carshed (or  suspended), I can enabling/disabling of all shields normally.  Why?

Looking forward to reply,thx!


Offline FinnFotoer

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Re: PlZ Help me
« Reply #4 on: December 27, 2019, 07:16:42 PM »

If Repair doesn't fix the problem, try the following:
If your Avast settings are not the default settings and you want them restored after the Clean Install, follow this before removing Avast.
https://goo.gl/TXjM7h
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

First , thx bob3160 .
I try to uninstall avast premiu security(release build ver 19.8.4793.0)  ,install beta program (v19.9.2394 ),but can't solve this problem。
so I'm using a stupid method now: killed the 【Microsoft IME】 process manually。 This time , The avast UI is not carshed (or  suspended), I can enabling/disabling of all shields normally.  But Why?

Offline bob3160

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Re: PlZ Help me
« Reply #5 on: December 27, 2019, 08:21:58 PM »
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline FinnFotoer

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Re: PlZ Help me
« Reply #6 on: December 28, 2019, 01:42:51 AM »

Online NON

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Re: PlZ Help me
« Reply #7 on: December 28, 2019, 03:18:33 AM »
If you are an Asian language speaker (Japanese, Chinese etc.) then maybe you don't want to uninstall Microsoft IME.
Or are you using another IME software?

BTW I'm a Japanese user using Microsoft IME with Windows 10 so if you tell me detailed procedure to reproduce the issue, I can test it.
Main: Win10 Pro 2004 64bit / Core i5-7400 3.0GHz / 16GB RAM / Avast 20 Premier Beta / Comodo Firewall 12
Mobile: Win10 Pro 2004 32bit, Vista SP2 32bit / Core 2 Duo SU9300 1.2GHz / 4GB RAM / Avast 20 Free / Windows Firewall Control

Avast の設定について解説しています。よろしければご覧ください。

Offline FinnFotoer

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Re: PlZ Help me
« Reply #8 on: December 28, 2019, 03:02:38 PM »
If you are an Asian language speaker (Japanese, Chinese etc.) then maybe you don't want to uninstall Microsoft IME.
Or are you using another IME software?

BTW I'm a Japanese user using Microsoft IME with Windows 10 so if you tell me detailed procedure to reproduce the issue, I can test it.

hi NON
My windows version is win 10 1909 .I'm a chinese user using Microsoft IME (Mircosoft PINYIN IME) , U can install Mircosoft Pinyin and switch to Mircosoft Pinyin ,then disabling of all avast shields manually。U can see all the avast is carshed (maybe  suspended, because you'll find that can't launch avast UI again anyway utill restart pc) .
Others , the CPU utilization of 【Microsoft IME】 process  is very high(16%-19%) when this problem occurs (The 【avast behavior shield】process is the same).

Plz test it ,thx !

Online NON

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Re: PlZ Help me
« Reply #9 on: December 28, 2019, 04:55:29 PM »
Hm, I installed Microsoft Pinyin and tried to disable all Avast shields from task-tray icon => Right click => Avast shield control => Disable for 10 minutes, and it worked...
Main: Win10 Pro 2004 64bit / Core i5-7400 3.0GHz / 16GB RAM / Avast 20 Premier Beta / Comodo Firewall 12
Mobile: Win10 Pro 2004 32bit, Vista SP2 32bit / Core 2 Duo SU9300 1.2GHz / 4GB RAM / Avast 20 Free / Windows Firewall Control

Avast の設定について解説しています。よろしければご覧ください。

Offline FinnFotoer

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Re: PlZ Help me
« Reply #10 on: January 01, 2020, 06:23:45 PM »
Hm, I installed Microsoft Pinyin and tried to disable all Avast shields from task-tray icon => Right click => Avast shield control => Disable for 10 minutes, and it worked...

Thanks for testing , but I still feel there should be a conflict between Chinese IME and avast UI. When this problem occurs, I just need to kill the IME process once, and then disable / start Avast shields from task-tray icon again, and there will be no AVAST crush (may be suspended) problem.

I feel very sad :( :(

Offline Asyn

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Re: PlZ Help me
« Reply #11 on: January 01, 2020, 07:08:34 PM »
Follow instructions: https://support.avast.com/article/33/ and post your File-ID here afterwards.
Win 8.1 [x64] - Avast PremSec 20.8.2427.B#2 [UI.562] - CC 5.71 - EEK - FF ESR 78.3 [NS/AOS/uBO/PB] - TB 68.12 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline FinnFotoer

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Re: PlZ Help me
« Reply #12 on: January 02, 2020, 04:35:12 AM »
Follow instructions: https://support.avast.com/article/33/ and post your File-ID here afterwards.

My File-ID HM00D
FYI ,Thx

Offline Asyn

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Re: PlZ Help me
« Reply #13 on: January 02, 2020, 10:22:41 AM »
My File-ID HM00D
Unfortunately, I/we can't forward it, at the moment.
Wait for one of the devs and/or submit a ticket: https://support.avast.com/contact (paid versions)

Edit: I forwarded it.
« Last Edit: January 02, 2020, 12:53:00 PM by Asyn »
Win 8.1 [x64] - Avast PremSec 20.8.2427.B#2 [UI.562] - CC 5.71 - EEK - FF ESR 78.3 [NS/AOS/uBO/PB] - TB 68.12 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline FinnFotoer

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Re: PlZ Help me
« Reply #14 on: January 06, 2020, 07:07:35 PM »
My File-ID HM00D
Unfortunately, I/we can't forward it, at the moment.
Wait for one of the devs and/or submit a ticket: https://support.avast.com/contact (paid versions)

Edit: I forwarded it.

plz notice me what the progress of the current problem is handling.   thx !