Author Topic: Avast Premium "died" - "This shouldn't take long" screen  (Read 1609 times)

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Offline Rafael408

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Avast Premium "died" - "This shouldn't take long" screen
« on: December 30, 2019, 01:05:32 AM »
So, I have a 2 year subscription of what was the old AIS. Updated to Premium last year and, since that, I'm facing this problem



The Antivirus "died".. The main engine doesn't work, with Windows advising that no antivirus protection is active.. I'm using Windows Defender now.. This is not the first time, but the other time, wasn't this bad.. Was only the main UI that crashed, not the entire thing..

For record, the virus definitions update is automatic.. The program updates isn't and is a 2 weeks Windows install..
« Last Edit: January 09, 2020, 03:42:06 AM by Rafael408 »

Offline rocksteady

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Re: Avast Premier "died"
« Reply #1 on: December 30, 2019, 12:40:24 PM »
Your image does not appear as a screenshot.
Also many people here are unwillimg to visit a 3rd party website to view images.

Offline Rafael408

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Re: Avast Premier "died"
« Reply #2 on: December 30, 2019, 03:53:32 PM »
Didn't noticed I could upload attachments on this forum..

Anyway, adding, tried to repair the installation and nothing.. Same results..


Offline rocksteady

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Re: Avast Premier "died"
« Reply #3 on: December 30, 2019, 06:06:53 PM »
As you have a paid version of Avast, you can contact Avast support here: https://support.avast.com/contact
Also take a look here regarding product change from Avast Premier to Premium Security: https://support.avast.com/en-ww/article/Premium-Security-FAQ
« Last Edit: December 30, 2019, 06:18:45 PM by rocksteady »

Offline Rafael408

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Re: Avast Premium "died"
« Reply #4 on: December 30, 2019, 06:52:59 PM »
As you have a paid version of Avast, you can contact Avast support here: https://support.avast.com/contact
Also take a look here regarding product change from Avast Premier to Premium Security: https://support.avast.com/en-ww/article/Premium-Security-FAQ
OK, I'll try that..

To clarify: I updated to the Premium version, not Premier, as stated before.. Was a free upgrade, so..

Offline bob3160

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Re: Avast Premium "died"
« Reply #5 on: December 31, 2019, 12:57:09 AM »
You could try a clean install.



If Repair doesn't fix the problem, try the following:
If your Avast settings are not the default settings and you want them restored after the Clean Install, follow this before removing Avast.
https://goo.gl/TXjM7h
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline Rafael408

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Re: Avast Premium "died" - "This shouldn't take long" screen
« Reply #6 on: January 09, 2020, 03:49:30 AM »
After a week of a clean install, it happened again.. And yes, the entire antivirus engine stops, has shown in the attached thumbnail..

Can't trust in an antivirus that behaves like this.. There's clearly a problem with it..

Offline dwesolowski

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Re: Avast Premium "died" - "This shouldn't take long" screen
« Reply #7 on: January 11, 2020, 09:26:39 AM »
Same issue here, accepted the free upgrade.

After a reboot stuck on "This shouldn't take long" screen.

Did a clean install and fixed the issue.

Few days later no protection again stuck on "This shouldn't take long" screen.

Tried repair no luck fixing the issue.