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Author Topic: Video Downloader not working in YouTube  (Read 12729 times)

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Offline Jakub171

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Re: Video Downloader not working in YouTube
« Reply #15 on: April 16, 2020, 03:25:43 PM »
Hi. I would like to ensure you that we have not forgotten this post, and that we are still working on this problem.
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Offline NotoriousOIT

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Re: Video Downloader not working in YouTube
« Reply #16 on: July 05, 2020, 10:37:24 PM »
I'm also experiencing this issue off and on; I have uninstalled/reinstalled Avast Secure Browser, cleared cache/cookies, updated Video Downloader extension, and disabled all other extensions except Video Downloader, and it's like the application crashes while certain videos load. The download button appears, but nothing happens when I click it.
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Offline Asyn

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Re: Video Downloader not working in YouTube
« Reply #17 on: July 06, 2020, 12:28:01 PM »
Quote from: NotoriousOIT on July 05, 2020, 10:37:24 PM
I'm also experiencing this issue off and on; I have uninstalled/reinstalled Avast Secure Browser, cleared cache/cookies, updated Video Downloader extension, and disabled all other extensions except Video Downloader, and it's like the application crashes while certain videos load. The download button appears, but nothing happens when I click it.
Please post your Diagnostic Information output. You can get it by visiting this link: secure://settings/diagnosticInfo
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
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Offline Misha Zekovova

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Re: Video Downloader not working in YouTube
« Reply #18 on: July 07, 2020, 04:54:00 PM »
Hello everyone,

we released a fix for the Youtube problem today, please restart your browser to receive the newest Video Downloader. Fix version is number 2.2.81, don't hesitate to double check that in your diagnostic information (secure://settings/help). Let me know if that helps.

Thank you!
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Offline bob3160

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Re: Video Downloader not working in YouTube
« Reply #19 on: July 07, 2020, 06:15:46 PM »
Quote from: Misha Zekovova on July 07, 2020, 04:54:00 PM
Hello everyone,

we released a fix for the Youtube problem today, please restart your browser to receive the newest Video Downloader. Fix version is number 2.2.81, don't hesitate to double check that in your diagnostic information (secure://settings/help). Let me know if that helps.

Thank you!
Working for me. Thanks Misha. :)
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Offline Luukjr

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Re: Video Downloader not working in YouTube
« Reply #20 on: July 09, 2020, 03:19:36 PM »
Quote from: Misha Zekovova on July 07, 2020, 04:54:00 PM
Hello everyone,

we released a fix for the Youtube problem today, please restart your browser to receive the newest Video Downloader. Fix version is number 2.2.81, don't hesitate to double check that in your diagnostic information (secure://settings/help). Let me know if that helps.

Thank you!

fix version 2.2.81 is installed.
hardware accelerator is turned off.
Youtube video downloading works fine, only the comments don't appear, instead a spinning loading wheel appears.
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OS: Windows 10 Home
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