Author Topic: Resaving a file I have opened for editing.  (Read 405 times)

0 Members and 1 Guest are viewing this topic.

Offline mjuparm

  • Newbie
  • *
  • Posts: 1
Resaving a file I have opened for editing.
« on: January 07, 2020, 09:14:57 PM »
When I open a previously created document I receive a message stating it is and unknown user.
It asks me if I want to open a read-only copy or one that can be edited.
If I open an edit version I cannot resave it to the original file but have to change it with a slightly altered file name.

Could Avast be causing this with its anti ransomware?
And if it is - how do I solve the problem please?
I am using Windows 10 and Open Office 4.1.7

Offline DavidR

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 83920
  • No support PMs thanks
Re: Resaving a file I have opened for editing.
« Reply #1 on: January 08, 2020, 12:04:24 AM »
You don't say what Avast version you have, so I have to presume (not good) it is Avast Premium Security as the anti-ransomware isn't in the Avast Free version.

See attached image, an extract of the compare products at avast.com.  That indicates the Anti-Ransomware protects files and folders against, deletion, modification, etc. in folders protected by the anti-ransomware.

As an avast free user I don't have the anti-ransomware module, given what is in the attached image, presumably your Open Office folder is protected ?
Also, have you included the open office executable to the trusted apps list ?
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.8.2432 (build 20.8.5684.602) UI-1.0.564/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security