Author Topic: REGISTRY CHANGES TO UNINSTALL AVAST FREE - ever been sent them?  (Read 1552 times)

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Offline Andrew-Dillon

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REGISTRY CHANGES TO UNINSTALL AVAST FREE - ever been sent them?
« on: January 15, 2020, 02:17:23 PM »
Avast Clear doesn't seem to have fully cleared Avast Free: forum.avast.com/index.php?topic=231523.0.

Anyone know the registry changes needed to uninstall it?

Avast passwords are in the cloud, and (as far as I know) only way I can access them is through Avast Passwords app. Repeatedly getting 20-character passwords from phone to laptop is a nuisance. So I need to be able to reinstall.

Come on Avast (moderators) - it's a bit much to collect all my passwords, then deny easy access to them. Thanks for any help, anyone.
« Last Edit: January 16, 2020, 03:42:30 PM by Andrew-Dillon »
Andrew.

Offline r@vast

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Re: REGISTRY CHANGES TO UNINSTALL AVAST FREE - ever been sent them?
« Reply #1 on: January 15, 2020, 03:00:22 PM »
Hi,

Please have a look at this guide on how to use Avast Clear (uninstall utility):
https://support.avast.com/en-ww/article/Uninstall-Antivirus-Utility

Furthermore,
Please follow these steps to manually delete any remaining Avast folders:
https://support.avast.com/en-us/article/94

Concerning Avast Passwords, you should be able to synchronize your passwords between your phone and laptop.
Please see this guide: https://support.avast.com/en-ww/article/Synchronize-Passwords-across-devices

Offline bob3160

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Re: REGISTRY CHANGES TO UNINSTALL AVAST FREE - ever been sent them?
« Reply #2 on: January 15, 2020, 03:48:21 PM »
Hi,

Please have a look at this guide on how to use Avast Clear (uninstall utility):
https://support.avast.com/en-ww/article/Uninstall-Antivirus-Utility

Furthermore,
Please follow these steps to manually delete any remaining Avast folders:
https://support.avast.com/en-us/article/94

Concerning Avast Passwords, you should be able to synchronize your passwords between your phone and laptop.
Please see this guide: https://support.avast.com/en-ww/article/Synchronize-Passwords-across-devices
Unfortunately this guide doesn't work.  You never receive the email to start synchronizing your passwords.
This is as far as I can ever get with this process,


« Last Edit: January 15, 2020, 05:04:19 PM by bob3160 »
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Offline Andrew-Dillon

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Re: REGISTRY CHANGES TO UNINSTALL AVAST FREE - ever been sent them?
« Reply #3 on: January 16, 2020, 03:38:14 PM »

Please follow these steps to manually delete any remaining Avast folders:
https://support.avast.com/en-us/article/94

Concerning Avast Passwords, you should be able to synchronize your passwords between your phone and laptop.
Please see this guide: https://support.avast.com/en-ww/article/Synchronize-Passwords-across-devices

I've found why CCleaner sticks at Avast - ProgramData \ AVAST Software \ Avast \ log has >11,000,000 files! Each 1KB. And I can only delete few at a time. No malware. Why so many? How can I delete AVAST Software folder?

You can only download Avast Passwords as part of Avast Free, can't you?
« Last Edit: January 16, 2020, 03:40:43 PM by Andrew-Dillon »
Andrew.

Offline r@vast

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Re: REGISTRY CHANGES TO UNINSTALL AVAST FREE - ever been sent them?
« Reply #4 on: January 16, 2020, 04:56:30 PM »

Please follow these steps to manually delete any remaining Avast folders:
https://support.avast.com/en-us/article/94

Concerning Avast Passwords, you should be able to synchronize your passwords between your phone and laptop.
Please see this guide: https://support.avast.com/en-ww/article/Synchronize-Passwords-across-devices

I've found why CCleaner sticks at Avast - ProgramData \ AVAST Software \ Avast \ log has >11,000,000 files! Each 1KB. And I can only delete few at a time. No malware. Why so many? How can I delete AVAST Software folder?

You can only download Avast Passwords as part of Avast Free, can't you?


Hi,

11,000,000 files is unusual.
If I understand correctly, you tried to remove the Avast folder as described in the article (https://support.avast.com/en-us/article/94 ) and subsequently were unable to do so.

Could we please once again make sure that Avast is properly uninstalled.
Please follow these steps exactly as outlined below.
  • Download Avast Uninstall Utility from here: https://files.avast.com/iavs9x/avastclear.exe (even if done before)
  • Reboot to Safe Mode: https://support.avast.com/en-ww/article/Restart-Windows-Safe-Mode
  • Once in Safe Mode run avastclear.exe (downloaded in the first step)
  • Once the uninstallation is done, do not boot into normal mode, instead stay in Safe Mode
  • Manually delete any remaining Avast folders in the following default locations:
    C:\Program Files (x86)\Avast Software or C:\Program Files (x86)\Alwil Software
    C:\ProgramData\Avast Software or C:\ProgramData\Alwil Software
  • Reboot you PC and reinstall Avast :https://support.avast.com/en-ww/article/Install-Free-Antivirus


Offline Andrew-Dillon

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Re: REGISTRY CHANGES TO UNINSTALL AVAST FREE - ever been sent them?
« Reply #5 on: January 16, 2020, 06:12:22 PM »
Thanks for your help, r@vast.

Can't do (5) - can only delete a few of the 11 million at a time. I left it all night.

Andrew.

Offline bob3160

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Re: REGISTRY CHANGES TO UNINSTALL AVAST FREE - ever been sent them?
« Reply #6 on: January 16, 2020, 07:18:24 PM »
Thanks for your help, r@vast.

Can't do (5) - can only delete a few of the 11 million at a time. I left it all night.

Delete the Folders not the individual files. See if that helps
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Offline Andrew-Dillon

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Re: REGISTRY CHANGES TO UNINSTALL AVAST FREE - ever been sent them?
« Reply #7 on: January 16, 2020, 07:31:34 PM »

Tried that too, thanks, Bob.

The answer might come from knowing why & how there came to be over 11 million log files...
Andrew.

Offline r@vast

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Re: REGISTRY CHANGES TO UNINSTALL AVAST FREE - ever been sent them?
« Reply #8 on: January 17, 2020, 11:12:08 AM »

Tried that too, thanks, Bob.

The answer might come from knowing why & how there came to be over 11 million log files...


Hi,

Could you post a screenshot of the folder containing the 1KB files.
Could you also attach one the 1KB file here, please.
(via "+ Attachments and other options")

Offline Andrew-Dillon

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Re: REGISTRY CHANGES TO UNINSTALL AVAST FREE - ever been sent them?
« Reply #9 on: January 17, 2020, 01:29:16 PM »
In place of screenshot, this error msg:
Quote
The message exceeds the maximum allowed length (20000 characters).
So attached it instead.

Quote
Amsi.log.tmp.012a7de1-b214-4579-acb8-ce47f6b73808.
You cannot upload that type of file.
The only allowed extensions are jpg,png,txt,log,gif.

So gave it extension .log
« Last Edit: January 17, 2020, 02:07:13 PM by Andrew-Dillon »
Andrew.

Offline r@vast

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Re: REGISTRY CHANGES TO UNINSTALL AVAST FREE - ever been sent them?
« Reply #10 on: January 17, 2020, 01:58:01 PM »
In place of screenshot, this error msg:
Quote
The message exceeds the maximum allowed length (20000 characters).
Quote
Amsi.log.tmp.012a7de1-b214-4579-acb8-ce47f6b73808.You cannot upload that type of file.
The only allowed extensions are jpg,png,txt,log,gif.

So I gave it extension .log

Give me 10mins before replying - I need to restart then edit.


Hi, you need to click on "Attachments and other options" below the "reply box"
If it is still not working for you, please upload it to a hosting service (paste the link here) and we can obtain it that way.

Offline bob3160

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Re: REGISTRY CHANGES TO UNINSTALL AVAST FREE - ever been sent them?
« Reply #11 on: January 17, 2020, 02:13:49 PM »
In place of screenshot, this error msg:
Quote
The message exceeds the maximum allowed length (20000 characters).
Quote
Amsi.log.tmp.012a7de1-b214-4579-acb8-ce47f6b73808.You cannot upload that type of file.
The only allowed extensions are jpg,png,txt,log,gif.

So I gave it extension .log

Give me 10mins before replying - I need to restart then edit.


Hi, you need to click on "Attachments and other options" below the "reply box"
If it is still not working for you, please upload it to a hosting service (paste the link here) and we can obtain it that way.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1903 64bit, 8 Gig Ram, AvastFree 19.6.xxxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Andrew-Dillon

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Re: REGISTRY CHANGES TO UNINSTALL AVAST FREE - ever been sent them?
« Reply #12 on: January 17, 2020, 02:17:03 PM »
Edited post - I'd delete your last post and this one (so new readers aren't confused).
Andrew.

Offline Asyn

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Re: REGISTRY CHANGES TO UNINSTALL AVAST FREE - ever been sent them?
« Reply #13 on: January 17, 2020, 02:17:14 PM »
Hi guys, seems he found the option and edited Reply #9.
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Offline kwiq

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Re: REGISTRY CHANGES TO UNINSTALL AVAST FREE - ever been sent them?
« Reply #14 on: January 23, 2020, 08:42:26 AM »
Hi Andrew-Dillon,
it looks like avast logger's severity is set to debug. You can change it in Avast UI  Settings -> Troubleshooting There should be a checkbox "Enable debug logging" - uncheck it please !

! Please do not delete all files in c:\ProgramData\AVAST Software\Avast\log folder ! but use this powershell commad which will delete only amsi log files :
Remove-Item "c:\ProgramData\AVAST Software\Avast\log\Amsi.log.tmp*" -Force

How to launch powershell :
https://www.digitalcitizen.life/ways-launch-powershell-windows-admin

Thank you for report !

   
« Last Edit: January 23, 2020, 10:01:48 AM by kwiq »