Author Topic: Avast components are missing  (Read 1627 times)

0 Members and 1 Guest are viewing this topic.

Offline Nuno40

  • Newbie
  • *
  • Posts: 3
Avast components are missing
« on: January 16, 2020, 01:08:33 PM »
Since the new patch some clients are missing components while others work fine, any idea of what might be doing this?

Reparing and reistaling does not work.

https://imgur.com/D9cYIy3
https://imgur.com/jmyMlOb
« Last Edit: January 16, 2020, 04:05:57 PM by Nuno40 »

Offline ohume

  • Newbie
  • *
  • Posts: 6
Re: Avast components are missing
« Reply #1 on: January 17, 2020, 04:14:01 PM »
I have just noticed the same. Telling me that webshield is now awaiting installation and is disabled on both our servers.

Please can someone advise?

Offline tomsc

  • Avast team
  • Full Member
  • *
  • Posts: 136
Re: Avast components are missing
« Reply #2 on: January 17, 2020, 05:41:05 PM »
Are your settings set to install those components on Windows Server? By default those shields are not installed on Windows Server for server software compatibility reasons.

Offline PAID

  • Jr. Member
  • **
  • Posts: 41
Re: Avast components are missing
« Reply #3 on: January 20, 2020, 01:16:36 AM »
In my case, I have many experience with Avast Business standalone version. (Managed version had no issues).
some features was gone in the menu.

Offline mickey.b

  • Business Senior Support Technician
  • Moderator
  • Full Member
  • *
  • Posts: 140
    • Avast Business Technical Support
Re: Avast components are missing
« Reply #4 on: January 20, 2020, 06:39:09 PM »
I have just noticed the same. Telling me that webshield is now awaiting installation and is disabled on both our servers.

Please can someone advise?

Many of our customers were reporting conflicts/issues with our Mail Shield and Web Shield on server OSes so our devs decided to remove those components because they're designed for workstation OSes (such as Windows 10). Please see No SMTP Server Defined Error in Avast Business Antivirus for more information.
- Mickey B.
Avast Business Senior Support Technician
https://www.avast.com/business/support