Author Topic: Components disabled after latest patch  (Read 444 times)

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Offline ohume

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Components disabled after latest patch
« on: January 17, 2020, 04:22:36 PM »
I have components being disabled from somewhere on most of our devices since the last patch.

In the console it tells me it has been disabled by end-user and to restart...  but doing so just ended up disabling more core components. On the device in the avast UI it tells me they have been disabled by the console admin.

It is not possible to re-enable them from either end.

Offline mickey.b

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Re: Components disabled after latest patch
« Reply #1 on: January 20, 2020, 09:56:13 PM »
I have components being disabled from somewhere on most of our devices since the last patch.

In the console it tells me it has been disabled by end-user and to restart...  but doing so just ended up disabling more core components. On the device in the avast UI it tells me they have been disabled by the console admin.

It is not possible to re-enable them from either end.

We've been seeing some reports of this lately.

First, enable debug logging in your console under Policies/Settings Templates > select policy (such as Default) > select Windows operating system tab (such as Windows Workstation) > General Settings tab > Enable Debug Logging section. You may wish to create/duplicate a policy/settings template for this setting's change for just one device that's having this issue. You may also wish to restart this device after enabling debug logging or changing its policy/settings template to synchronize settings immediately.

Next, download/save/run the Avast Support Tool following the instructions at https://support.avast.com/article/33/
If you run into errors/issues submitting the ZIP log file via the Avast Support Tool, follow the instructions at https://support.avast.com/article/160/ and skip down to the Upload an archive to the Avast FTP server section.

Lastly (if you haven't done so already), create a case/ticket at https://www.avast.com/business-support-contact
Please include either the FileID and/or filename.ZIP of the ZIP log file in your case/ticket.
« Last Edit: January 20, 2020, 10:05:25 PM by mickey.b »
- Mickey B.
Avast Business Senior Support Technician
https://www.avast.com/business/support