Author Topic: Smart Scan won't give me my results  (Read 273 times)

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Offline triforce3333333

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Smart Scan won't give me my results
« on: January 19, 2020, 09:46:55 PM »
So I don't know what's going on, but I ran a scan and and it says it's finished scanning all my files and it says there's a virus/malware alert and some kind of advanced issue but the thing has been loading for over 2 hours now.

Attached is a screenshot of it, it's been processing for ages now

Offline bob3160

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Re: Smart Scan won't give me my results
« Reply #1 on: January 19, 2020, 10:05:04 PM »
Have you checked here?
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Offline DavidR

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Re: Smart Scan won't give me my results
« Reply #2 on: January 19, 2020, 10:15:39 PM »
Normally you should have jot a Next button to go the next section (when you got the virus/malware alert), but I don't see it on your attached image.

As Bob mentioned you should be able to look at the Virus Scan results, but I guess that won't show until the scan has completed (not the case in your attached image.
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Offline triforce3333333

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Re: Smart Scan won't give me my results
« Reply #3 on: January 19, 2020, 10:42:12 PM »
Thanks, for some reason it wouldn't display them from there, but if I backed out to the menu and looked at the results from the menu bob mentioned it displayed them just fine

Offline bob3160

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Re: Smart Scan won't give me my results
« Reply #4 on: January 19, 2020, 11:11:06 PM »
Thanks, for some reason it wouldn't display them from there, but if I backed out to the menu and looked at the results from the menu bob mentioned it displayed them just fine
Unless the scan had finished, you're only seeing a partial result.
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