Author Topic: Bank Mode Not Loading (Downloading Proxy Script)  (Read 2421 times)

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Offline Leafs

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Bank Mode Not Loading (Downloading Proxy Script)
« on: January 23, 2020, 10:55:09 AM »
Is there a problem with ASB - Bank Mode this morning? I use it daily so the last time I was in Bank Mode was yesterday. I have tried several methods to open it but it just freezes indicating "Downloading Proxy Script" in the lower left corner.

- Tried opening it using Settings>New Bank Mode Window
- Tried opening it using Settings>Security & Privacy Center>Bank Mode>Open
- Tried opening it by right clicking Avast Premium Security> Run Bank Mode (in the Task Bar)

Currently running:
Avast Secure Browser is up to date
Version 77.2.2154.121 (Official Build) (64-bit)

Thanks in advance.

Offline Razvan92

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Re: Bank Mode Not Loading (Downloading Proxy Script)
« Reply #1 on: January 23, 2020, 01:35:09 PM »
Hi,

Can you please go to the settings menu in the top right corner -> Help and About Avast Secure Browser -> Click on Diagnostic Information and copy and paste the details here? I am unable to reproduce the behaviour.

Offline Leafs

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Re: Bank Mode Not Loading (Downloading Proxy Script)
« Reply #2 on: January 24, 2020, 12:34:02 PM »
All is well this morning. Possible server issue yesterday? Sorry for the false alarm but getting an update error. Dumped my cache and ran all scans yesterday.

An error occurred while checking for updates: Update check failed to start (error code 3: 0x80080005 -- system level).
Learn more
Version 77.2.2154.121 (Official Build) (64-bit)


As for diagnostic info, here it goes...

executable_path=C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\Mike\AppData\Local\AVAST Software\Browser\User Data\BankMode\Default
os_version=Windows 10 v1903 (x64)
av_version=19.8.2393
host_prefix=
browser_version=77.2.2154.121 (Official Build (64-bit))
cgid=213
cid=2100
uid=cef4995142314a9bbb7061bb5b48140a

Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
daanglpcpkjjlkhcbladppjphglbigam : Avast Online Security : 19.3.362
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 1.5.1.839
khoabckdcnciingnnklkfgdhnniefnod : Avast HTTPS Encryption : 19.6.4.114
kmediagceboldddnnajkcochbkfkedel : Avast Anti-Tracking : 1.18.16.588
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.2.0.134
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.1.176
mfehgcgbbipciphmccgaenjidiccnmng : Cloud Print : 0.1
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chromium PDF Viewer : 1
ooeobdingfeedklanlfcjhffgennflke : Avast Adblock : 1.18.16.588
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 7719.805.0.2

Disabled extensions:
beghmmhchncjignfbfnemngnlnjdmbcb : Avast Anti-Fingerprint : 2.2.112
emhginjpijfggbofeediiojmdlmlkoik : Avast Passwords : 2.0.4564
« Last Edit: January 24, 2020, 12:41:20 PM by Leafs »

Offline Razvan92

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Re: Bank Mode Not Loading (Downloading Proxy Script)
« Reply #3 on: January 27, 2020, 10:32:08 AM »
Glad to hear the bank mode problem was solved. Regarding the update issue, is this still happening today? As the version you have is the latest browser version.