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Author Topic: Bank Mode Not Responsive After Win10 Update  (Read 9525 times)

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Offline bajjerfan

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Bank Mode Not Responsive After Win10 Update
« on: January 26, 2020, 06:14:07 PM »
Yesterday 01/25/2020  I went to use a computer with Win10 that I had not used in some time. During that time of use there was a major windows update which took overnight to complete. So today  I open Avast secure browser and attempt to use it in bank mode. The button is active but doesn't produce a response. How can I fix that?

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Offline bob3160

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Re: Bank Mode Not Responsive After Win10 Update
« Reply #1 on: January 26, 2020, 07:50:30 PM »
Have you updated the Secure Browser?



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Offline bajjerfan

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Re: Bank Mode Not Responsive After Win10 Update
« Reply #2 on: January 27, 2020, 02:29:14 AM »
Quote from: bob3160 on January 26, 2020, 07:50:30 PM
Have you updated the Secure Browser?


It's up to date. Uninstalled and re-installed the browser and rebooted. No help.

 I had a bunch of bookmarks saved last night and all of those got wiped out with the update.
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Offline bob3160

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Re: Bank Mode Not Responsive After Win10 Update
« Reply #3 on: January 27, 2020, 03:08:31 AM »

Clean install of the Secure Browser:
Maybe it's time for a clean install of the Secure Browser
Download the installer from here, https://www.avast.com/en-us/secure-browser
Download the Secure Browser Removal tool from here, https://download.avastbrowser.com/avast_secure_browser_uninstall.exe
Save your Bookmarks via the Book Marks Manager if you have custom bookmarks so you can import them when you re-install.
Uninstall Secure Browser via Programs and Features - Reboot
Run the removal tool, reboot, run the installer import your favorites if you saved them.
A video to help with the installation: https://youtu.be/r_VLA0HMLQM
Report back if that's solved the problem or not.
Avast has offered a seperate tool to totally remove the Secure Browser if the above instructions don't work.
You can find that tool here, https://forum.avast.com/index.php?topic=230288.msg1531315#msg1531315

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Offline bajjerfan

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Re: Bank Mode Not Responsive After Win10 Update
« Reply #4 on: January 27, 2020, 05:34:11 PM »
Quote from: bob3160 on January 27, 2020, 03:08:31 AM

Clean install of the Secure Browser:
Maybe it's time for a clean install of the Secure Browser
Download the installer from here, https://www.avast.com/en-us/secure-browser
Download the Secure Browser Removal tool from here, https://download.avastbrowser.com/avast_secure_browser_uninstall.exe
Save your Bookmarks via the Book Marks Manager if you have custom bookmarks so you can import them when you re-install.
Uninstall Secure Browser via Programs and Features - Reboot
Run the removal tool, reboot, run the installer import your favorites if you saved them.
A video to help with the installation: https://youtu.be/r_VLA0HMLQM
Report back if that's solved the problem or not.
Avast has offered a seperate tool to totally remove the Secure Browser if the above instructions don't work.
You can find that tool here, https://forum.avast.com/index.php?topic=230288.msg1531315#msg1531315

That didn't seem to help. The Win10 updates in question are related to version 1803. Was working fine before that.
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Offline bob3160

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Re: Bank Mode Not Responsive After Win10 Update
« Reply #5 on: January 27, 2020, 07:52:59 PM »
Quote from: bajjerfan on January 27, 2020, 05:34:11 PM
Quote from: bob3160 on January 27, 2020, 03:08:31 AM

Clean install of the Secure Browser:
Maybe it's time for a clean install of the Secure Browser
Download the installer from here, https://www.avast.com/en-us/secure-browser
Download the Secure Browser Removal tool from here, https://download.avastbrowser.com/avast_secure_browser_uninstall.exe
Save your Bookmarks via the Book Marks Manager if you have custom bookmarks so you can import them when you re-install.
Uninstall Secure Browser via Programs and Features - Reboot
Run the removal tool, reboot, run the installer import your favorites if you saved them.
A video to help with the installation: https://youtu.be/r_VLA0HMLQM
Report back if that's solved the problem or not.
Avast has offered a seperate tool to totally remove the Secure Browser if the above instructions don't work.
You can find that tool here, https://forum.avast.com/index.php?topic=230288.msg1531315#msg1531315

That didn't seem to help. The Win10 updates in question are related to version 1803. Was working fine before that.
Current updated version of Windows 10 is v1909



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Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXde -  Repair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline bajjerfan

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Re: Bank Mode Not Responsive After Win10 Update
« Reply #6 on: January 27, 2020, 11:28:41 PM »
Quote from: bob3160 on January 27, 2020, 07:52:59 PM
Quote from: bajjerfan on January 27, 2020, 05:34:11 PM
Quote from: bob3160 on January 27, 2020, 03:08:31 AM

Clean install of the Secure Browser:
Maybe it's time for a clean install of the Secure Browser
Download the installer from here, https://www.avast.com/en-us/secure-browser
Download the Secure Browser Removal tool from here, https://download.avastbrowser.com/avast_secure_browser_uninstall.exe
Save your Bookmarks via the Book Marks Manager if you have custom bookmarks so you can import them when you re-install.
Uninstall Secure Browser via Programs and Features - Reboot
Run the removal tool, reboot, run the installer import your favorites if you saved them.
A video to help with the installation: https://youtu.be/r_VLA0HMLQM
Report back if that's solved the problem or not.
Avast has offered a seperate tool to totally remove the Secure Browser if the above instructions don't work.
You can find that tool here, https://forum.avast.com/index.php?topic=230288.msg1531315#msg1531315

That didn't seem to help. The Win10 updates in question are related to version 1803. Was working fine before that.
Current updated version of Windows 10 is v1909


After this  morning it said that Win10 is up to date. What is the sensitivity of bank mode to Windows version? Should it even matter?
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Offline bob3160

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Re: Bank Mode Not Responsive After Win10 Update
« Reply #7 on: January 28, 2020, 02:02:28 PM »
Can you be more precise in the exact problem you're having with Bank Mode?

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Offline bajjerfan

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Re: Bank Mode Not Responsive After Win10 Update
« Reply #8 on: January 28, 2020, 05:21:39 PM »
Quote from: bob3160 on January 28, 2020, 02:02:28 PM
Can you be more precise in the exact problem you're having with Bank Mode?

I open Security and Privacy Center in Avast Secure Browser. I click on the button to open bank mode. The button seems responsive, but bank mode won't load. I will try later and give it more time, but the normal gray screen doesn't even show.

Also I note that in task manager of the Win10 computer there are 3 Avast services that are stopped. I don't know if the update was responsible for stopping those. I assume I would need to start those through startup.
« Last Edit: January 28, 2020, 08:29:00 PM by bajjerfan »
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Offline bajjerfan

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Re: Bank Mode Not Responsive After Win10 Update
« Reply #9 on: January 29, 2020, 02:08:36 AM »
Quote from: bob3160 on January 27, 2020, 07:52:59 PM
Quote from: bajjerfan on January 27, 2020, 05:34:11 PM
Quote from: bob3160 on January 27, 2020, 03:08:31 AM

Clean install of the Secure Browser:
Maybe it's time for a clean install of the Secure Browser
Download the installer from here, https://www.avast.com/en-us/secure-browser
Download the Secure Browser Removal tool from here, https://download.avastbrowser.com/avast_secure_browser_uninstall.exe
Save your Bookmarks via the Book Marks Manager if you have custom bookmarks so you can import them when you re-install.
Uninstall Secure Browser via Programs and Features - Reboot
Run the removal tool, reboot, run the installer import your favorites if you saved them.
A video to help with the installation: https://youtu.be/r_VLA0HMLQM
Report back if that's solved the problem or not.
Avast has offered a seperate tool to totally remove the Secure Browser if the above instructions don't work.
You can find that tool here, https://forum.avast.com/index.php?topic=230288.msg1531315#msg1531315

That didn't seem to help. The Win10 updates in question are related to version 1803. Was working fine before that.
Current updated version of Windows 10 is v1909


Current installed version of Win10 on that computer is 1803, but now in the process of updating to v1909.
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Offline bajjerfan

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Re: Bank Mode Not Responsive After Win10 Update
« Reply #10 on: January 29, 2020, 06:38:21 AM »
Do all that and bank mode still won't open. Stealth window opens tho.
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Offline bob3160

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Re: Bank Mode Not Responsive After Win10 Update
« Reply #11 on: January 29, 2020, 10:11:22 AM »
If you right click on the Avast system tray icon and select
Run Bank Mode, what happens?
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Offline bajjerfan

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Re: Bank Mode Not Responsive After Win10 Update
« Reply #12 on: January 29, 2020, 06:01:48 PM »
Quote from: bob3160 on January 29, 2020, 10:11:22 AM
If you right click on the Avast system tray icon and select
Run Bank Mode, what happens?


There is no Avast icon in the system tray.
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Offline Asyn

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Re: Bank Mode Not Responsive After Win10 Update
« Reply #13 on: January 30, 2020, 11:41:18 AM »
Quote from: bajjerfan on January 29, 2020, 06:01:48 PM
There is no Avast icon in the system tray.
Hi, if you want to use Bank Mode, you need to install Avast AV.
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Offline bajjerfan

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Re: Bank Mode Not Responsive After Win10 Update
« Reply #14 on: January 30, 2020, 05:36:09 PM »
Quote from: Asyn on January 30, 2020, 11:41:18 AM
Quote from: bajjerfan on January 29, 2020, 06:01:48 PM
There is no Avast icon in the system tray.
Hi, if you want to use Bank Mode, you need to install Avast AV.

It was working before the Windows upgrade/update and I didn't uninstall any Avast products  it so it should still be there. It simply does not respond and proceed to the gray screen when the bank mode is pressed in the security center.
« Last Edit: January 30, 2020, 07:46:17 PM by bajjerfan »
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