Confess up Avast... Did you only sell user data of free version, or also paid?

[bob3160]

You are happy to know that you are not [[[(alone)]]]?
So you almost feel that the majority people say that Avast is wrong......
and (usually) the majority are right.
I would like to thank you for letting us to know that you are feeling that.

My statement said  nothing regarding Avast and the recent data sharing incident.
It strictly stated a fact.

[Nodar]

Hm, yes , you are right, but you are saying  "if you wanted to keep your privacy, you should have totally avoided the internet"
Ok.....but is it normal thing that an anti virus company sells the users' data?
It is an Anti virus company , why does it sell data?

[Niki23]

Can someone explain how Digital River got access to my last year's payment data and proceeded in renewing the subscription in a much higher price without my approval? A transaction made by using my debit card number which I never allow to be saved?

[bob3160]

Can someone explain how Digital River got access to my last year's payment data and proceeded in renewing the subscription in a much higher price without my approval? A transaction made by using my debit card number which I never allow to be saved?

Most likely auto renewal - best you contact Avast Sales.

https://support.avast.com/en-us/contact/enter/
If you don't have an order # use 00000000 then explain your problem.

[Nodar]

Can someone explain how Digital River got access to my last year's payment data and proceeded in renewing the subscription in a much higher price without my approval? A transaction made by using my debit card number which I never allow to be saved?

I have question to you sir/mam: What avast product do you use on your computer? Avast Anti Virus Or Avast Secure Browser? Or both? I consider this as an important question......
I will appreciate if you answer me. Thank You.

[bob3160]

Hm, yes , you are right, but you are saying  "if you wanted to keep your privacy, you should have totally avoided the internet"
Ok.....but is it normal thing that an anti virus company sells the users' data?
It is an Anti virus company , why does it sell data?

Is it normal, NO
Why does it sell data? I know as much about that topic as you. Avast has already given answers.
Should ii have happened? NO

[bob3160]

Can someone explain how Digital River got access to my last year's payment data and proceeded in renewing the subscription in a much higher price without my approval? A transaction made by using my debit card number which I never allow to be saved?

I have question to you sir/mam: What avast product do you use on your computer? Avast Anti Virus Or Avast Secure Browser? Or both? I consider this as an important question......
I will appreciate if you answer me. Thank You.

Secure Browser is a free product. It would have nothing to do with purchases.

[Nodar]

Hm, yes , you are right, but you are saying  "if you wanted to keep your privacy, you should have totally avoided the internet"
Ok.....but is it normal thing that an anti virus company sells the users' data?
It is an Anti virus company , why does it sell data?

Is it normal, NO
Why does it sell data? I know as much about that topic as you. Avast has already given answers.
Should ii have happened? NO

Alright I understand, You will never admit that the company sells data. I didn't understand what you meant when you said "Should ii have happened?"
Ok Thank You.

[Nodar]

Can someone explain how Digital River got access to my last year's payment data and proceeded in renewing the subscription in a much higher price without my approval? A transaction made by using my debit card number which I never allow to be saved?

I have question to you sir/mam: What avast product do you use on your computer? Avast Anti Virus Or Avast Secure Browser? Or both? I consider this as an important question......
I will appreciate if you answer me. Thank You.

Secure Browser is a free product. It would have nothing to do with purchases.

With all respect sir, I want Niki23's answer.......my question is for him, I just want to know what Avast product he has on his computer.  I already know all your answers.......you always agree with avast at everything......
Thank You again.

[DavidR]

Can someone explain how Digital River got access to my last year's payment data and proceeded in renewing the subscription in a much higher price without my approval? A transaction made by using my debit card number which I never allow to be saved?

As Bob said, probably by your auto payment/renewal mandate when you first purchased. 
That auto payment mandate is an ongoing instruction, unless you specifically cancel it.

It is also likely that your very first payment was handled by Digital River (not actually Avast), the problem with auto renewal/payment is, if you get a discount/offer on your first year, it would revert to full price in subsequent years. 

Personally I would never purchase using an auto renew payment mandate for that very reason (and the need to cancel it), as come renewal time it is likely that you would get some kind of renewal offer via the User Interface.

[DavidR]

<snip quotes>
With all respect sir, I want Niki23's answer.......my question is for him, I just want to know what Avast product he has on his computer.  I already know all your answers.......you always agree with avast at everything......
Thank You again.

Well with all due respect:
Personally I don't feel your question is going anywhere other than to try and further your own privacy agenda.

Given that Niki23 has a paid subscription and this is the 'Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier)' sub-forum it is highly likely that that it will a paid version of Avast AV of Avast Premium Security or one of the legacy versions. 

It is unlikely that it could ever be, Avast Secure Browser, which is free if the user elects to install that component.  I know I never have and it hasn't ever been installed.

[bob3160]

Can someone explain how Digital River got access to my last year's payment data and proceeded in renewing the subscription in a much higher price without my approval? A transaction made by using my debit card number which I never allow to be saved?

I have question to you sir/mam: What avast product do you use on your computer? Avast Anti Virus Or Avast Secure Browser? Or both? I consider this as an important question......
I will appreciate if you answer me. Thank You.

Secure Browser is a free product. It would have nothing to do with purchases.

With all respect sir, I want Niki23's answer.......my question is for him, I just want to know what Avast product he has on his computer.  I already know all your answers.......you always agree with avast at everything......
Thank You again.

With all respect, the customer needs help from Avast and I've given him the right way to get that help.
You don't work for Avast. I really don't know what you're trying to extract with the question you asked since it makes no sense.

[Nodar]

Well with all due respect:
Personally I don't feel your question is going anywhere other than to try and further your own privacy agenda.

No sir, I just wanted to know what Avast product he has.
Thank You.

With all respect, the customer needs help from Avast and I've given him the right way to get that help.
You don't work for Avast. I really don't know what you're trying to extract with the question you asked since it makes no sense.

Sir, You misunderstood , I don't mind if the customer gets help from avast.... You said to me "Secure Browser is a free product. It would have nothing to do with purchases." Ok... thank you but all what I wanted is to know what Avast product he has on his computer, I wanted an answer from him.... nothing else......I don't care about working for avast. The question makes no sense? I have my won reason to ask.
Thank You.

[bob3160]

If I were the user, I'd be very curious why a total stranger wants to know what is installed on my system
without stating a really valid reason for requesting that information.
If the user wants to pass along the information, that's up to him.
Without an explanation that makes sense, you wouldn't get the information from me.
Good luck.

[Nodar]

I am a total stranger yes, You think I am afraid to give the reason of the question?
Alright the reason is (and that is my opinion and it may be wrong..I just take my My precautions) , if the user has Avast Anti virus only so maybe the anti virus collects data from the PC and the websites that the user browse....the customer said:

how Digital River got access to my last year's payment data and proceeded in renewing the subscription in a much higher price without my approval? A transaction made by using my debit card number which I never allow to be saved?

I only wanted to know if the user has only 1 avast product  (Avast Anti virus) or not.......
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Alright I think this is an explanation makes sense and it is valid reason to ask my question......because nowadays sir, with all due respect, most people (alright maybe 50% of people) don't trust anymore at your products and you can read the news, and the topics on this forum by yourself.
I only asked the customer about avast products not about all what he has on his computer.....
So why would he be very curious?
Thank You.