Author Topic: cant install Avast free or AVG or Panda  (Read 676 times)

0 Members and 1 Guest are viewing this topic.

Offline ukcalibrauk

  • Newbie
  • *
  • Posts: 3
cant install Avast free or AVG or Panda
« on: February 18, 2020, 08:47:47 PM »
cant install Avast free or AVG or Panda

tried avast free, says there has been an error, then tried AVG similar story the Panda and it says cant connect to the internet....turned off firewall, nade no difference. previously had super anti spyware trial installed, was difficult to uninstall had to use revo uninstaller.....get ocaisonal pop up asking me to renew Norton subscription, not sure if related to my problem, any help would be appreciated thanks

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 36541
  • Weihrauch Airguns

Offline ukcalibrauk

  • Newbie
  • *
  • Posts: 3
Re: cant install Avast free or AVG or Panda
« Reply #2 on: February 18, 2020, 09:17:57 PM »
I only had ONE AV superantispyware, then uninstalled, tried avast wouldn’t install then tried 2 others which wouldn’t install, windows defender is already disabled and completely disabled, so WHEN did I run 2 AVs at the same time ???

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 36541
  • Weihrauch Airguns
Re: cant install Avast free or AVG or Panda
« Reply #3 on: February 18, 2020, 09:25:35 PM »
Quote
so WHEN did I run 2 AVs at the same time
You did not give any such info i posted it just in case you did not know

anyway you may have leftovers from the one you have run that create problems, follow vendors instructions/removal tools for those programs you may have tested and restart computer when done





« Last Edit: February 18, 2020, 09:27:29 PM by Pondus »

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 43081
  • 60 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: cant install Avast free or AVG or Panda
« Reply #4 on: February 18, 2020, 10:08:58 PM »
How to Successfully Install Avast -> http://goo.gl/VLXde
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 8 Gig Ram, AvastFree 19.6.xxxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline ukcalibrauk

  • Newbie
  • *
  • Posts: 3
Re: cant install Avast free or AVG or Panda
« Reply #5 on: February 22, 2020, 12:32:22 AM »
Maybe there was a misunderstanding in my original post, when i said TRIED I meant TRIED to install.....still unable to install AVAST AVG or PANDA, have used the SAS clean up tool, not sure how to proceed....here is the AVAST error log

2020-02-21 23:11:18.106Infoinstup[12840,6820]Command: '"C:\WINDOWS\Temp\asw.62d44aa75f090053\instup.exe" /edition:1 /ga_clientid:4babaac7-617d-46c8-ba5a-a55d0824e2ba /guid:ad4b0e69-89a9-4447-9014-3188eb4e160b /prod:ais /sfx:lite /sfxstorage:C:\WINDOWS\Temp\asw.62d44aa75f090053 /cookie:mmm_cnt_dlp_004_850_a /ga_clientid:4babaac7-617d-46c8-ba5a-a55d0824e2ba /edat_dir:C:\WINDOWS\Temp\asw.5bcc856f0ce3566d'
2020-02-21 23:11:18.106Infoinstup[12840,6820]CPU: AMD A10-6800K APU with Radeon(tm) HD Graphics  ,4
2020-02-21 23:11:18.106Infoinstup[12840,6820]OS: Windows 10 (10.0.18363) x64
2020-02-21 23:11:18.106Infoinstup[12840,6820]setup: x64
2020-02-21 23:11:18.106Infoinstup[12840,6820]Memory: 64% load. Phys:2988136/8332496K free, Page:11366896/18588880K free, Virt:135287117556/137438953344K free
2020-02-21 23:11:18.107Infoinstup[12840,6820]DISKs: C:\ - 53033MB free / 223GB total
2020-02-21 23:11:18.107Infoinstup[12840,6820]DISKs: D:\ - 148251MB free / 873GB total
2020-02-21 23:11:18.107Infoinstup[12840,6820]DISKs: E:\ - 273917MB free / 980GB total
2020-02-21 23:11:18.107Infoinstup[12840,6820]DISKs: F:\ - 269322MB free / 979GB total
2020-02-21 23:11:18.107Infoinstup[12840,6820]DISKs: G:\ - 18448MB free / 1863GB total
2020-02-21 23:11:18.107Infoinstup[12840,6820]DISKs: H:\ - 34012MB free / 1863GB total
2020-02-21 23:11:18.107Infoinstup[12840,6820]DISKs: I:\ - 48616MB free / 1863GB total
2020-02-21 23:11:18.107Infoinstup[12840,6820]DISKs: K:\ - 70MB free / 9GB total
2020-02-21 23:11:18.107Infoinstup[12840,6820]DISKs: N:\ - 506601MB free / 878GB total
2020-02-21 23:11:18.107Infoinstup[12840,6820]DISKs: P:\ - 69850MB free / 1867GB total
2020-02-21 23:11:18.107Infoinstup[12840,6820]Running module version: instup.exe - '19.8.4793.0'
2020-02-21 23:11:18.108Infoinstup[12840,6820]Running module version: Instup.dll - '19.8.4793.0'
2020-02-21 23:11:18.110Infomutex[12840,6820]The ownership of the fallback mutex has been successfully taken.
2020-02-21 23:11:18.111Infoinstup[12840,6820]The proxy settings read from registry ('127.0.0.1:8003').
2020-02-21 23:11:18.112Infoinstup[12840,6820]The proxy settings were successfully set from OS ('127.0.0.1', 8003).
2020-02-21 23:11:18.132Warningini_access[12840,6820]failed to read from ini file C:\WINDOWS\Temp\asw.62d44aa75f090053\config.def.ini
2020-02-21 23:11:18.132Infoshepsync[12840,6820]Wait interval 60
2020-02-21 23:11:18.135Warningini_access[12840,6820]failed to read from ini file C:\WINDOWS\Temp\asw.62d44aa75f090053\avast5.ini
2020-02-21 23:11:18.376Infoshepsync[12840,6820]Trying server IP address '77.234.46.22'
2020-02-21 23:11:20.411Errorshepsync[12840,6820]Exception: WinHttpSendRequest failed. WinHTTP error code: 12029. A connection with the server could not be established
Code: 0x00002efd (12029)
2020-02-21 23:11:20.937Infoshepsync[12840,6820]Download of config file config.def from shepherd.ff.avast.com succeeded.
2020-02-21 23:11:20.952Infoshepsync[12840,6820]Config file C:\WINDOWS\Temp\asw.62d44aa75f090053\config.def successfully updated
2020-02-21 23:11:20.958Infoshepsync[12840,6820]Postpone interval was reset
2020-02-21 23:11:20.973Warningini_access[12840,12356]failed to read from ini file C:\WINDOWS\Temp\asw.62d44aa75f090053\burger_client.ini
2020-02-21 23:11:20.984Infowizard[12840,6820]Running module version: HTMLayout.dll - '3.3.2.1'
2020-02-21 23:11:20.999Infowizard[12840,6820]Loaded module version: C:\Windows\Temp\asw.62d44aa75f090053\HTMLayout.dll - '3.3.2.1'
2020-02-21 23:11:21.088Infowizard[12840,6820]Setup gui was successfully started.
2020-02-21 23:11:21.089Infoinstcore[12840,6820]Sfx setup update has started.
2020-02-21 23:11:21.100Noticeservers[12840,6820]Load: 'urlpgm' key used as the program repository.
2020-02-21 23:11:21.110Infoservers[12840,6820]Server definition(s) loaded from 'C:\WINDOWS\Temp\asw.62d44aa75f090053\servers.def'
2020-02-21 23:11:21.342InfoAres[12840,6820]'l2350042.iavs9x.u.avast.com' domain was resolved into [72.247.184.160]
2020-02-21 23:11:21.343InfoAres[12840,6820]'l2350042.iavs9x.u.avast.com' domain was resolved into [72.247.184.130]
2020-02-21 23:11:21.353InfoAres[12840,6820]'b4380882.iavs9x.u.avast.com' domain was resolved into [23.1.242.200]
2020-02-21 23:11:21.353InfoAres[12840,6820]'b4380882.iavs9x.u.avast.com' domain was resolved into [23.1.242.210]
2020-02-21 23:11:21.360InfoAres[12840,6820]'m5972635.iavs9x.u.avast.com' domain was resolved into [72.247.184.130]
2020-02-21 23:11:21.360InfoAres[12840,6820]'m5972635.iavs9x.u.avast.com' domain was resolved into [72.247.184.160]
2020-02-21 23:11:21.433InfoAres[12840,6820]'r7110576.iavs9x.u.avast.com' domain was resolved into [72.247.184.160]
2020-02-21 23:11:21.433InfoAres[12840,6820]'r7110576.iavs9x.u.avast.com' domain was resolved into [72.247.184.130]
2020-02-21 23:11:21.466InfoAres[12840,6820]'p3357684.iavs9x.u.avast.com' domain was resolved into [92.123.142.59]
2020-02-21 23:11:21.466InfoAres[12840,6820]'p3357684.iavs9x.u.avast.com' domain was resolved into [92.123.140.34]
2020-02-21 23:11:21.494InfoAres[12840,6820]'s-iavs9x.avcdn.net' domain was resolved into [84.53.168.35]
2020-02-21 23:11:21.887InfoAres[12840,6820]'s-iavs9x.avcdn.net' domain was resolved into [2a02:26f0:5c:2bf::240d]
2020-02-21 23:11:21.887InfoAres[12840,6820]'s-iavs9x.avcdn.net' domain was resolved into [2a02:26f0:5c:2a6::240d]
2020-02-21 23:11:21.945Infoservers[12840,6820]'http://p3357684.iavs9x.u.avast.com/iavs9x' with [92.123.142.59] chosen for 'program'
2020-02-21 23:11:24.154ErrorCurl[12840,6820]'http://p3357684.iavs9x.u.avast.com/iavs9x/servers.def.vpx' from [92.123.142.59] was not downloaded (12007, Couldn't connect to server)
2020-02-21 23:11:24.163Warningdldwrap[12840,6820]HttpGet: download type switched to WinHttp IPv4
2020-02-21 23:11:26.164Infoservers[12840,6820]'http://l2350042.iavs9x.u.avast.com/iavs9x' with [72.247.184.130] chosen for 'program'
2020-02-21 23:11:28.172ErrorWinHttp[12840,6820]'http://l2350042.iavs9x.u.avast.com/iavs9x/servers.def.vpx' from [127.0.0.1] was not downloaded (12029, A connection with the server could not be established)
2020-02-21 23:11:28.175Warningdldwrap[12840,6820]HttpGet: download type switched to Curl IPv6
2020-02-21 23:11:30.180Warningservers[12840,6820]There is no suitable url for 'program' with IPv6 and http
2020-02-21 23:11:30.180Warningdldwrap[12840,6820]HttpGet: download type switched to WinHttp IPv6
2020-02-21 23:11:32.337InfoAres[12840,6820]'d3336443.iavs9x.u.avast.com' domain was resolved into [72.247.184.130]
2020-02-21 23:11:32.337InfoAres[12840,6820]'d3336443.iavs9x.u.avast.com' domain was resolved into [72.247.184.160]
2020-02-21 23:11:32.362InfoAres[12840,6820]'w5810700.iavs9x.u.avast.com' domain was resolved into [72.247.184.130]
2020-02-21 23:11:32.362InfoAres[12840,6820]'w5810700.iavs9x.u.avast.com' domain was resolved into [72.247.184.160]
2020-02-21 23:11:32.672Warningservers[12840,6820]There is no suitable url for 'program' with IPv6 and http
2020-02-21 23:11:32.672Warningdldwrap[12840,6820]HttpGet: download type switched to Curl IPv4
2020-02-21 23:11:34.833InfoAres[12840,6820]'b1477563.iavs9x.u.avast.com' domain was resolved into [72.247.184.130]
2020-02-21 23:11:34.833InfoAres[12840,6820]'b1477563.iavs9x.u.avast.com' domain was resolved into [72.247.184.160]
2020-02-21 23:11:34.860InfoAres[12840,6820]'d4479313.iavs9x.u.avast.com' domain was resolved into [72.247.184.160]
2020-02-21 23:11:34.860InfoAres[12840,6820]'d4479313.iavs9x.u.avast.com' domain was resolved into [72.247.184.130]
2020-02-21 23:11:34.937InfoAres[12840,6820]'f3355109.iavs9x.u.avast.com' domain was resolved into [72.247.184.160]
2020-02-21 23:11:34.937InfoAres[12840,6820]'f3355109.iavs9x.u.avast.com' domain was resolved into [72.247.184.130]
2020-02-21 23:11:34.955InfoAres[12840,6820]'x5026866.iavs9x.u.avast.com' domain was resolved into [72.247.184.160]
2020-02-21 23:11:34.955InfoAres[12840,6820]'x5026866.iavs9x.u.avast.com' domain was resolved into [72.247.184.130]
2020-02-21 23:11:35.273Infoservers[12840,6820]'http://d3336443.iavs9x.u.avast.com/iavs9x' with [72.247.184.130] chosen for 'program'
2020-02-21 23:11:37.483ErrorCurl[12840,6820]'http://d3336443.iavs9x.u.avast.com/iavs9x/servers.def.vpx' from [72.247.184.130] was not downloaded (12007, Couldn't connect to server)
2020-02-21 23:11:37.498Warningdldwrap[12840,6820]HttpGet: download type switched to WinHttp IPv4
2020-02-21 23:11:39.499Infoservers[12840,6820]'http://r7110576.iavs9x.u.avast.com/iavs9x' with [72.247.184.160] chosen for 'program'
2020-02-21 23:11:41.623ErrorWinHttp[12840,6820]'http://r7110576.iavs9x.u.avast.com/iavs9x/servers.def.vpx' from [127.0.0.1] was not downloaded (12029, A connection with the server could not be established)
2020-02-21 23:11:41.632Warningdldwrap[12840,6820]HttpGet: download type switched to Curl IPv6
2020-02-21 23:11:43.663Warningservers[12840,6820]There is no suitable url for 'program' with IPv6 and http
2020-02-21 23:11:43.663Warningdldwrap[12840,6820]HttpGet: download type switched to WinHttp IPv6
2020-02-21 23:11:45.889InfoAres[12840,6820]'b3156325.iavs9x.u.avast.com' domain was resolved into [72.247.184.130]
2020-02-21 23:11:45.890InfoAres[12840,6820]'b3156325.iavs9x.u.avast.com' domain was resolved into [72.247.184.160]
2020-02-21 23:11:45.890InfoAres[12840,6820]'k9290131.iavs9x.u.avast.com' domain was resolved into [72.247.184.160]
2020-02-21 23:11:45.890InfoAres[12840,6820]'k9290131.iavs9x.u.avast.com' domain was resolved into [72.247.184.130]
2020-02-21 23:11:45.912InfoAres[12840,6820]'s0383910.iavs9x.u.avast.com' domain was resolved into [72.247.184.160]
2020-02-21 23:11:45.913InfoAres[12840,6820]'s0383910.iavs9x.u.avast.com' domain was resolved into [72.247.184.130]
2020-02-21 23:11:45.969InfoAres[12840,6820]'z3746924.iavs9x.u.avast.com' domain was resolved into [72.247.184.160]
2020-02-21 23:11:45.969InfoAres[12840,6820]'z3746924.iavs9x.u.avast.com' domain was resolved into [72.247.184.130]
2020-02-21 23:11:46.267Warningservers[12840,6820]There is no suitable url for 'program' with IPv6 and http
2020-02-21 23:11:46.267Warningdldwrap[12840,6820]HttpGet: download type switched to Curl IPv4 SSL
2020-02-21 23:11:48.437InfoAres[12840,6820]'t7758057.iavs9x.u.avast.com' domain was resolved into [72.247.184.160]
2020-02-21 23:11:48.437InfoAres[12840,6820]'t7758057.iavs9x.u.avast.com' domain was resolved into [72.247.184.130]
2020-02-21 23:11:48.447InfoAres[12840,6820]'g5569634.iavs9x.u.avast.com' domain was resolved into [72.247.184.160]
2020-02-21 23:11:48.447InfoAres[12840,6820]'g5569634.iavs9x.u.avast.com' domain was resolved into [72.247.184.130]
2020-02-21 23:11:48.733Infoservers[12840,6820]'https://s-iavs9x.avcdn.net/iavs9x' with [84.53.168.35] chosen for 'program'
2020-02-21 23:11:51.944ErrorCurl[12840,6820]'https://s-iavs9x.avcdn.net/iavs9x/servers.def.vpx' from [84.53.168.35] was not downloaded (12007, Couldn't connect to server)
2020-02-21 23:11:51.947Warningdldwrap[12840,6820]HttpGet: download type switched to Curl IPv6 SSL
2020-02-21 23:11:54.040Infoservers[12840,6820]'https://s-iavs9x.avcdn.net/iavs9x' with [2a02:26f0:5c:2bf::240d] chosen for 'program'
2020-02-21 23:11:56.315ErrorCurl[12840,6820]'https://s-iavs9x.avcdn.net/iavs9x/servers.def.vpx' from [2a02:26f0:5c:2bf::240d] was not downloaded (12007, Couldn't connect to server)
2020-02-21 23:11:57.413Infoini_access[12840,9804]watch task termination requested
2020-02-21 23:11:57.414Infoini_access[12840,9804]watch task for C:\WINDOWS\Temp\asw.62d44aa75f090053\avast5.ini gracefully terminated
2020-02-21 23:11:57.414Infoini_access[12840,9804]watch task termination requested
2020-02-21 23:11:57.414Infoini_access[12840,9804]watch task for C:\WINDOWS\Temp\asw.62d44aa75f090053\burger_client.ini gracefully terminated
2020-02-21 23:11:57.414Warningini_access[12840,9804]failed to read from ini file C:\ProgramData\AVAST Software\Avast\avast5.ini

Any ideas please ?