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Author Topic: Cancelling Premium Security  (Read 2783 times)

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Offline willgrant

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Cancelling Premium Security
« on: February 17, 2020, 09:17:37 AM »
Premium Security has auto - renewed....I’d like to cancel it but when going to the page I receive a system error. Have tried last 4 days, always sane response. Have emailed support but heard nothing bavk. Could someone recommend a way of getting this cancelled?
Thanks
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Offline Asyn

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Re: Cancelling Premium Security
« Reply #1 on: February 17, 2020, 09:25:02 AM »
-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
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Offline bob3160

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Re: Cancelling Premium Security
« Reply #2 on: February 17, 2020, 02:10:01 PM »
Quote from: Asyn on February 17, 2020, 09:25:02 AM
-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
Use the following to get help, https://support.avast.com/article/24/ (orders and refunds) if you don't have an order # use 00000000 then explain your problem
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Offline Kajuju

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Re: Cancelling Premium Security
« Reply #3 on: February 22, 2020, 04:43:43 PM »
I have quite similar issu: in 2017 I took out an Avast subscription through digitalriver. The subscription was taken out with an e-mail adress that no longer exists. I have not used the subscription for more than a year, because I cannot log in at all. Now, on February 20th, the subscription fee for the subscription was again debited from my account via Paypal. Since the email address no longer exists, I did not receive the reminder email that the subscription will be charged soon and therefore did not have the possibility to cancel the subscription.
I managed to cancell the subscription for the next automatic prolongation in Feb 2021, but I would ask yo to cancell the subscription retrospectively für 2020 and to retransfer the 59,99€, which were debited on February 20th.
The subscription is: MDRGVS-RYQUE2-5RC7X6 (Avast Cleanup).
Thanks
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Offline schmidthouse

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Re: Cancelling Premium Security
« Reply #4 on: February 22, 2020, 04:47:02 PM »
@ Kajuju

Did you follow Asyn's direction in reply #1 ??
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