Author Topic: BSOD aswstm.sys Avast  (Read 3367 times)

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Offline RK o(^^)o

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BSOD aswstm.sys Avast
« on: February 23, 2020, 12:03:34 AM »
Hello everyone,

My computer suddenly crashed, and I had this BOSD. After going through the internet I installed Who crashed. Anfd here's what I got :


Crash dumps are enabled on your computer.

Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump

On Sat 22/02/2020 23:06:49 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\022220-12546-01.dmp
This was probably caused by the following module: aswstm.sys (0xFFFFF806236E0CEE)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF806236E0CEE, 0xFFFFC80C7AE68338, 0xFFFFC80C7AE67B80)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\WINDOWS\system32\drivers\aswstm.sys
product: Avast Antivirus
company: AVAST Software
description: Stream Filter
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: aswstm.sys (Stream Filter, AVAST Software).
Google query: aswstm.sys AVAST Software SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M



On Tue 21/01/2020 16:20:25 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\012120-15203-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1C14E0)
Bugcheck code: 0x154 (0xFFFFCE02FAD7A000, 0xFFFF938A28984F00, 0x2, 0x0)
Error: UNEXPECTED_STORE_EXCEPTION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the store component caught an unexpected exception.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 07/01/2020 17:42:43 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\010720-9765-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1C14E0)
Bugcheck code: 0x12B (0xFFFFFFFFC00002C4, 0x68B, 0x24483B00760, 0xFFFFCB8181191000)
Error: FAULTY_HARDWARE_CORRUPTED_PAGE
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a single-bit error was found in this page. This is a hardware memory error.
This is likely to be caused by a hardware problem. This error suggests a case of memory corruption because of a hardware problem. It is suggested you do a test on your RAM modules (memory test) and make sure your system is not getting overheated. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 29/12/2019 00:22:29 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\122919-12703-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1C14E0)
Bugcheck code: 0x1A (0x6000, 0xFFFFB30E731065B0, 0xFFFFFFFFC0000225, 0x0)
Error: MEMORY_MANAGEMENT
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a severe memory management error occurred.
This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver. This problem might also be caused because of overheating (thermal issue).
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Fri 20/12/2019 18:27:45 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\122019-12093-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1C14E0)
Bugcheck code: 0x154 (0xFFFFD80C7D656000, 0xFFFFE98FECB61F00, 0x2, 0x0)
Error: UNEXPECTED_STORE_EXCEPTION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the store component caught an unexpected exception.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.





--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

5 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

aswstm.sys (Stream Filter, AVAST Software)


So I searched again for the error and stumbled on the AVAST forums where I found similar topics. So I installed "Avast Support System" as indicated on this page " https://support.avast.com/article/33/".
I followed the instructions. My first trial was met with an error "Impossible de générer le fichier. Error 12002 (Translated in english : Impossible to generate the file) , and I tried again a second time and a third time. And still the "error 12002" kept on showing up.

So I'm at loss now. I dont want the BSOD to appear frequently due to AVAST or any other program. I'm in the middle of doing my thesis and fortunatly I save my work and the important internet sites every half an hour (as you can see a lot of crash already happened on my PC, so I'm more cautious now), but it's very frustrating. 


Thanks in advance for your help



Offline bob3160

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Re: BSOD aswstm.sys Avast
« Reply #1 on: February 23, 2020, 12:07:57 AM »

What OS ? What other security products are installed?
What AV did you use before Avast and how was it removed?
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline Asyn

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Re: BSOD aswstm.sys Avast
« Reply #2 on: February 23, 2020, 08:44:42 AM »
So I'm at loss now. I dont want the BSOD to appear frequently due to AVAST or any other program. I'm in the middle of doing my thesis and fortunatly I save my work and the important internet sites every half an hour (as you can see a lot of crash already happened on my PC, so I'm more cautious now), but it's very frustrating.

Thanks in advance for your help
Hi, it's fixed in the latest beta...

What was fixed
Fixed crash in network stream filter
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline RK o(^^)o

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Re: BSOD aswstm.sys Avast
« Reply #3 on: February 27, 2020, 10:49:24 PM »
@  Asyn Avast Überevangelist
Thanks for you answer
I don't know if I got it, but is the problem solved ? when you quoted " What was fixed : Fixed crash in network stream filter" , you meant the problem was solved ?

Thanks in advance

Offline bob3160

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Re: BSOD aswstm.sys Avast
« Reply #4 on: February 27, 2020, 10:52:22 PM »
@  Asyn Avast Überevangelist
Thanks for you answer
I don't know if I got it, but is the problem solved ? when you quoted " What was fixed : Fixed crash in network stream filter" , you meant the problem was solved ?

Thanks in advance
Asyn is quoting what was posted by an Avast employee.
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline Asyn

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Re: BSOD aswstm.sys Avast
« Reply #5 on: February 28, 2020, 04:58:25 AM »
@  Asyn Avast Überevangelist
Thanks for you answer
I don't know if I got it, but is the problem solved ? when you quoted " What was fixed : Fixed crash in network stream filter" , you meant the problem was solved ?

Thanks in advance
You're welcome. Update to the latest version (20.1.2397): https://forum.avast.com/index.php?topic=232420.0
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline RK o(^^)o

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Re: BSOD aswstm.sys Avast
« Reply #6 on: April 04, 2020, 05:17:19 PM »
@bob3160
Sorry it took me quite a bit of time to answer, with everything going on now.

What OS ? What other security products are installed?
I'm on Windows 10
None security products were installed, this a new computer, I've benn using it for 2 and half years
I installed AVAST on it since the beginning.

Thanks in advance
Best regards
NB : I had another crash yesterday, most probably it's from AVAST, not sure because it's not the same pattern as the one I had on February 22nd, trying to figure it out but if it's the case and I'm gonna be putting a new post on it sooner or later


Offline Asyn

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Re: BSOD aswstm.sys Avast
« Reply #7 on: April 05, 2020, 06:12:32 AM »
Update to the latest version (20.2.2401): https://forum.avast.com/index.php?topic=233119.0
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0