Author Topic: How to delete free trial version before renewal  (Read 697 times)

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Offline Simona26

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How to delete free trial version before renewal
« on: February 26, 2020, 12:30:40 AM »
Hello!!
I'm Simona, from Italy (....sorry for my terrible English....)
On january I have installed on my laptop two free trial products: Avast Premium Security and Avast Cleanup (both with the same license number)
How to delete them before the first renewal (1st march 2020)?
What I have to do??? Delete my account??
I wrote emails to Italian and English support, but no one answer...
Hope you can help me!!!
thank you so much!
Ciao!
Simona

Offline _Andrei

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Re: How to delete free trial version before renewal
« Reply #1 on: February 26, 2020, 12:58:50 AM »
File cancellation of auto-renewal here: https://support.avast.com/en-au/contact/sales_refund/sales_autorenewal

if you don't have the copy of the Order ID, just put it 00000 then explain your concern.

Offline Simona26

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Re: How to delete free trial version before renewal
« Reply #2 on: February 26, 2020, 08:49:35 AM »
Hallo Andrei and thank you so much!!!
I've just done this a couple  times, but the support doesn't answer me... I'll try again...

Ciao!!!

Simona

Offline Pondus

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Re: How to delete free trial version before renewal
« Reply #3 on: February 26, 2020, 09:20:58 AM »
Support tickets work as First in / first out. If you create a new you are put back in line


Offline Simona26

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Re: How to delete free trial version before renewal
« Reply #4 on: February 26, 2020, 09:48:02 AM »
Hi Pondus, and thank you so much!
I done new request each time (the last 20 minutes ago), and each time the  system send me immediately the same automatic answer... but it's not  the answer for my questions...
I also try to attach a pdf file with "the story" , but I think it remains unreaded...
Maybe I have to pay the renewal and then ask for a refund....but it's so illogical...
Thank you again!
Have a nice day!
Simona

Offline r@vast

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Re: How to delete free trial version before renewal
« Reply #5 on: February 26, 2020, 11:33:39 AM »
Hi Pondus, and thank you so much!
I done new request each time (the last 20 minutes ago), and each time the  system send me immediately the same automatic answer... but it's not  the answer for my questions...
I also try to attach a pdf file with "the story" , but I think it remains unreaded...
Maybe I have to pay the renewal and then ask for a refund....but it's so illogical...
Thank you again!
Have a nice day!
Simona

Hi,

Your auto-renewal has been cancelled.

Offline r@vast

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Re: How to delete free trial version before renewal
« Reply #6 on: February 26, 2020, 11:44:23 AM »
To clarify, when contacting support, if you wish to cancel your auto-renewal subscription then you have to select " Unsubscribe" instead of "Refund"

https://support.avast.com/en-ww/contact/sales_autorenewal