Hi Pondus, and thank you so much!
I done new request each time (the last 20 minutes ago), and each time the system send me immediately the same automatic answer... but it's not the answer for my questions...
I also try to attach a pdf file with "the story" , but I think it remains unreaded...
Maybe I have to pay the renewal and then ask for a refund....but it's so illogical...
Thank you again!
Have a nice day!
Simona