Author Topic: outlook addin prevents outlook from shutting down...  (Read 3296 times)

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seb

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outlook addin prevents outlook from shutting down...
« on: August 19, 2006, 06:59:46 PM »
we are using several installations of outlook 2003 SP2 and and the latest avast 4 add in.

having this add in activated, i'm able to shutdown down GUI using file --> close but the tasks will stay active.
disabling avast plugin: outlook shutdowns fine.

any ideas?

thanks,

seb


Offline Lisandro

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Re: outlook addin prevents outlook from shutting down...
« Reply #1 on: August 20, 2006, 05:36:16 PM »
But the tasks will stay active.
Which one?
ashMaiSv.exe?
Does it use any resources or just 'running' in backgroung?
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seb

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Re: outlook addin prevents outlook from shutting down...
« Reply #2 on: August 20, 2006, 06:26:01 PM »
i mean outlook.exe won't shutdown.
disabling avast add-in - outlook will shutdown fine.

Offline Vlk

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Re: outlook addin prevents outlook from shutting down...
« Reply #3 on: August 20, 2006, 10:27:44 PM »
Hi Seb, how've you been?  ;) ;D

This is indeed quite a strange problem; it would be useful to create a dump of the outlook.exe process (at the time it should have shut down). Maybe avast is blocking one of its threads, which prevents clean shutdown.


To create the dump, download and run http://public.avast.com/~vlk/hangrep.exe . In the list of processes select Outlook.exe and use the Save button. This generates a file which you can either send to my email address (if it's smaller than e.g. 1 MB, ZIPed), or upload to ftp://ftp.avast.com/incoming .


Thanks
Vlk
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gdillon

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Re: outlook addin prevents outlook from shutting down...
« Reply #4 on: August 31, 2006, 08:08:36 PM »
I have also been experiencing this issue.  Is there any additional information available?  If another dump is required I can supply one.

seb

  • Guest
Re: outlook addin prevents outlook from shutting down...
« Reply #5 on: September 01, 2006, 11:19:49 AM »
sorry for getting back this late. i´m able to provide a dump in 10 days - i´m on holidays.

cheers vlk!

seb