Thank you - will you respond when you know what will be done?
This is not an isolated incident, i have had to redo multiple transactions due to the VPN and have had to turn it off on quite a few occasions to view a web-page.
I certainly would not repurchase based on my current experience and my husband refuses to use it on his computer.
This morning it blocked my access to Princess Cruises when the VPN was on. error message was " This request cannot be served at this time. Reference Id:18.9834768.1583485173.5381f17f "
Issue again resolved immediately when VPN was turned off.
I never had any issues like this with the previous VPNs i have used.
thank you for investigating.
Hi,
Every time you connect to the VPN service an IP address is assigned to you.
These are randomly assigned. Hence, it sometimes works for you after re-connecting.
Not all IPs have been blacklisted. (Unfortunately, any user who misuses our service can cause an IP to be blacklisted)
The VPN team will have to investigate to see which Melbourne virtual VPN IPs have been abused (blacklisted).
I will update you once they provide me with more information. Sorry for any inconvenience caused.