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Author Topic: License changed to Trial automatically after activation  (Read 4087 times)

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Offline PAID

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License changed to Trial automatically after activation
« on: February 10, 2020, 09:26:03 AM »
In some special Avast business unmanaged, the License changed to Trial automatically after activation.

This has happened intermittently on several PCs.
- I registered activation code on customers device using ABA unmanaged.
- Successfully registered.
- a few seconds after, The license changed to trial version (for example 27 days lefts).
- I tried to remove & uninstall Avast several times. but it's license changed again and again.

Can I fix this problem?

Regards
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Offline mickey.b

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Re: License changed to Trial automatically after activation
« Reply #1 on: February 10, 2020, 09:05:20 PM »
Quote from: PAID on February 10, 2020, 09:26:03 AM
In some special Avast business unmanaged, the License changed to Trial automatically after activation.

This has happened intermittently on several PCs.
- I registered activation code on customers device using ABA unmanaged.
- Successfully registered.
- a few seconds after, The license changed to trial version (for example 27 days lefts).
- I tried to remove & uninstall Avast several times. but it's license changed again and again.

Can I fix this problem?

Regards

After you uninstall Avast be sure to delete any leftover Avast folders in these locations:
  • C:\Program Files
  • C:\Program Files\Common Files
  • C:\Program Files (x86)
  • C:\Program Files (x86)\Common Files
  • C:\ProgramData (hidden folder)
...before reinstalling Avast Business Antivirus again, and then restart the device after reinstall.
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- Mickey B.
Avast Business Senior Support Technician
https://www.avast.com/business/support

Offline bob3160

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Re: License changed to Trial automatically after activation
« Reply #2 on: February 10, 2020, 10:52:12 PM »
Should that last item not be,
C:\ProgramData\AVAST Software
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Offline PAID

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Re: License changed to Trial automatically after activation
« Reply #3 on: February 11, 2020, 03:45:22 AM »
I did remove all related avast folders.
also, I activated it at other device and exported the license file and  input the license.avastlic.
a few seconds after, the license file in subscription folder be restored into trial.
something strange!
Thank you
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Offline mickey.b

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Re: License changed to Trial automatically after activation
« Reply #4 on: February 18, 2020, 10:46:16 PM »
Quote from: PAID on February 11, 2020, 03:45:22 AM
I did remove all related avast folders.
also, I activated it at other device and exported the license file and  input the license.avastlic.
a few seconds after, the license file in subscription folder be restored into trial.
something strange!
Thank you

If you haven't already, you may need to create a case at https://www.avast.com/business-support-contact
We'll probably need log files and perhaps start a remote session to observe this weird behavior.
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- Mickey B.
Avast Business Senior Support Technician
https://www.avast.com/business/support
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