Author Topic: False positive for our app  (Read 3406 times)

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Offline Pierre263

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False positive for our app
« on: February 28, 2020, 08:13:44 AM »
Hi,

I have been receiving some reviews from customers complaining of Avast for Android reporting our mobile application to contain a trojan virus. I checked with other android antivirus and they don't flag our app as malicious.
I am sure that the application does not contain any malicious code.

The android application in question is this:
https://play.google.com/store/apps/details?id=fr.crochetou&hl=en

Please fix the issue as soon as possible.

Pierre Semedard
Annapurnapp Technologies

Offline Asyn

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Re: False positive for our app
« Reply #1 on: February 28, 2020, 08:48:50 AM »
You can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Tereza V.

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Re: False positive for our app
« Reply #2 on: March 16, 2020, 06:08:13 PM »
You can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php

Offline Pierre263

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Re: False positive for our app
« Reply #3 on: April 06, 2020, 11:25:16 AM »
I cannot report it using the form because the file is bigger than 50 mo.
The report also fails when I use report false positive button in the Avast app on my device.

Please advise.

Offline Tereza V.

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Re: False positive for our app
« Reply #4 on: April 06, 2020, 02:25:38 PM »
Hi again, then I would like to ask you to upload the file to https://virustotal.com/ and send us a link to the analysis. You can either share it here or send it to my e-mail address, I will forward it to the colleagues concerned.