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Author Topic: Auto Renewed to new Premium from AIS but still shows only 3 pcs not 10 covered?  (Read 1369 times)

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Offline dustinr26

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Auto Renewed to new Premium from AIS but still shows only 3 pcs not 10 covered?
« on: February 28, 2020, 10:03:12 PM »
As per title my renewal finally hit and was charged the $89.99 for Avast Premium coming from previously had the Avast Internet Security 3 PCs for about 8yrs now. When I sign in and very my account still shows only 3PCs will be covered not 10 as Premium says it offers??? I have reached out to Customer Service on Phone she said I should have 10 and was super unhelpful. Do I need to cancel all together as my renewal was about 23 days ago. Then sign up as new account under the Premium?? It should not be this difficult honestly though. Also per their page about Premium it says it will upgrade you if you have older version but to the single PC one but I was not charged $69.99 which is price of single PC for Premium I was charged $89.99 for Multiple PC one?

Link to show how they state will upg them to Single PC from older version-

https://imgur.com/FaY6Be5
« Last Edit: February 28, 2020, 10:10:51 PM by dustinr26 »
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Online bob3160

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Re: Auto Renewed to new Premium from AIS but still shows only 3 pcs not 10 covered?
« Reply #1 on: February 28, 2020, 10:18:50 PM »

Contact Sales:  https://support.avast.com/en-us/contact/enter/
If you don't have an order # use 00000000 then explain your problem.
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Offline dustinr26

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Re: Auto Renewed to new Premium from AIS but still shows only 3 pcs not 10 covered?
« Reply #2 on: March 04, 2020, 01:13:52 AM »
I reached out to them last week before posting on here and have yet to hear from them at all. I have my request number from submitting my question however no one has yet to reply to me via email how it states they will do.
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Online bob3160

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Re: Auto Renewed to new Premium from AIS but still shows only 3 pcs not 10 covered?
« Reply #3 on: March 04, 2020, 01:18:32 AM »
Quote from: dustinr26 on March 04, 2020, 01:13:52 AM
I reached out to them last week before posting on here and have yet to hear from them at all. I have my request number from submitting my question however no one has yet to reply to me via email how it states they will do.
I reported it to Avast lets see if that helps.
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Offline Asyn

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Re: Auto Renewed to new Premium from AIS but still shows only 3 pcs not 10 covered?
« Reply #4 on: March 04, 2020, 05:48:44 AM »
Quote from: dustinr26 on March 04, 2020, 01:13:52 AM
I reached out to them last week before posting on here and have yet to hear from them at all. I have my request number from submitting my question however no one has yet to reply to me via email how it states they will do.
Post your ticket-ID.
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Offline dustinr26

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Re: Auto Renewed to new Premium from AIS but still shows only 3 pcs not 10 covered?
« Reply #5 on: March 04, 2020, 06:52:58 AM »
Ticket ID is 10197653 Also thanks Bob for letting them know as well.
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Offline r@vast

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Re: Auto Renewed to new Premium from AIS but still shows only 3 pcs not 10 covered?
« Reply #6 on: March 04, 2020, 02:09:34 PM »
Hi,

You should now have a license for Avast Premium Security MD - 10 users, 1 year
Apologies for any inconvenience caused.
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