Author Topic: windows security (windows defender) turning on  (Read 2110 times)

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Offline Turnip

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windows security (windows defender) turning on
« on: March 02, 2020, 12:33:51 PM »
Turned on computer.

Windows Defender turned on. Getting warning no virus protection.

Had to go into Windows Security Protection Areas  Virus and Threat protection. To manually turn off.
Then Reboot computer.

Windows 10 pro version 1909 build 18363.693

Avast Premier version 20.1.2397 (build 20.1.5069.537)

I Have had this occur now 3 times in the last week.
Avast Premium version 20.10.2442  Build 20.10.5824.618
Avast Secure browser version 86.1.6938.199
Chrome browser version 87.0.4280.88
Microsoft windows 10 pro 64 bit Version 20H2  OS Build 19042.685

Offline Spec8472

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Re: windows security (windows defender) turning on
« Reply #1 on: March 02, 2020, 12:42:29 PM »
Hi,

thanks for report. Can you please provide a support package? It is generated by Avast support tool: https://support.avast.com/en-in/article/33/

Thank you


Offline Turnip

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Re: windows security (windows defender) turning on
« Reply #2 on: March 02, 2020, 12:59:50 PM »
Thanks for your response

I have tried three times to send report but(cannot generate a support file, error code  12002
Avast Premium version 20.10.2442  Build 20.10.5824.618
Avast Secure browser version 86.1.6938.199
Chrome browser version 87.0.4280.88
Microsoft windows 10 pro 64 bit Version 20H2  OS Build 19042.685

Offline Spec8472

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Re: windows security (windows defender) turning on
« Reply #3 on: March 02, 2020, 01:05:11 PM »
Thank you, this is a upload error. We are experiencing some network issues right now. Can you please just attach wsc.log and avastsvc.log into this thread. These files are in "C:\ProgramData\AVAST Software\Avast\log" folder.

Offline Turnip

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Re: windows security (windows defender) turning on
« Reply #4 on: March 02, 2020, 01:26:41 PM »
Hi
This is where my ignorance is showing, when I try to send attach, i get file in use or being used by another process. :-[
Avast Premium version 20.10.2442  Build 20.10.5824.618
Avast Secure browser version 86.1.6938.199
Chrome browser version 87.0.4280.88
Microsoft windows 10 pro 64 bit Version 20H2  OS Build 19042.685

Offline Spec8472

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Re: windows security (windows defender) turning on
« Reply #5 on: March 02, 2020, 02:05:32 PM »
You should be able to copy these log files using windows explorer into temporary and attach them from the temporary location. You can also try this: the support package was generated by the support tool. Only its upload has failed. So it should be present in "c:\Users\user_name\AppData\Local\AvastSupport". You can attach the support package into this thread.

Offline Turnip

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Re: windows security (windows defender) turning on
« Reply #6 on: March 02, 2020, 02:57:09 PM »
I copy and paste to desktop okay, I can send wsc.log as attachment.
Can not send avastsvc.log is to large.
Avast Premium version 20.10.2442  Build 20.10.5824.618
Avast Secure browser version 86.1.6938.199
Chrome browser version 87.0.4280.88
Microsoft windows 10 pro 64 bit Version 20H2  OS Build 19042.685

Offline Spec8472

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Re: windows security (windows defender) turning on
« Reply #7 on: March 02, 2020, 03:00:15 PM »
OK, so attach wsc.log for now.

Offline Turnip

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Re: windows security (windows defender) turning on
« Reply #8 on: March 02, 2020, 03:12:15 PM »
Here it is
Avast Premium version 20.10.2442  Build 20.10.5824.618
Avast Secure browser version 86.1.6938.199
Chrome browser version 87.0.4280.88
Microsoft windows 10 pro 64 bit Version 20H2  OS Build 19042.685

Offline Spec8472

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Re: windows security (windows defender) turning on
« Reply #9 on: March 02, 2020, 03:30:02 PM »
Thank you, this was very useful. The problem seems to be caused by fact, that AvastSvc.exe (AV service) is not reporting its status into WSC at all. Can you please provide also AvastSvc.log. You can zip the file using windows explorer (right click context menu) -> (Send to) -> (Compressed (zipped) folder). Then try to attach the resulting zipped file.

Offline Turnip

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Re: windows security (windows defender) turning on
« Reply #10 on: March 02, 2020, 03:39:23 PM »
Wouldn,t allow zip folder.

For some reason I am able to send AvastSvc file.  Don't Figure ???
Avast Premium version 20.10.2442  Build 20.10.5824.618
Avast Secure browser version 86.1.6938.199
Chrome browser version 87.0.4280.88
Microsoft windows 10 pro 64 bit Version 20H2  OS Build 19042.685

Offline Turnip

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Re: windows security (windows defender) turning on
« Reply #11 on: March 03, 2020, 12:10:25 PM »
I took notice of Task manager today.
Exactly same as reported here.
https://forum.avast.com/index.php?topic=232589.0

Seems like hit and miss, for me sometimes boot up without Windows Defender starting other times Windows Defender Starts.

Avast Premium version 20.10.2442  Build 20.10.5824.618
Avast Secure browser version 86.1.6938.199
Chrome browser version 87.0.4280.88
Microsoft windows 10 pro 64 bit Version 20H2  OS Build 19042.685

Offline Spec8472

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Re: windows security (windows defender) turning on
« Reply #12 on: March 03, 2020, 12:15:59 PM »
From AvastSvc.log, I can see that first attempt to start the AvastSvc service failed completely. Not sure why, but StartServiceCtrlDispatcher() API is failing in your case. With error code ERROR_FAILED_SERVICE_CONTROLLER_CONNECT.

Offline Turnip

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Re: windows security (windows defender) turning on
« Reply #13 on: March 03, 2020, 12:22:10 PM »
Thanks for the update.

Anything I can do on my end to assist.
Avast Premium version 20.10.2442  Build 20.10.5824.618
Avast Secure browser version 86.1.6938.199
Chrome browser version 87.0.4280.88
Microsoft windows 10 pro 64 bit Version 20H2  OS Build 19042.685

Offline DavidR

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Re: windows security (windows defender) turning on
« Reply #14 on: March 03, 2020, 02:44:23 PM »
Looking at your task manager image, I see MBAM tray icon and the antimalware service executable running.  Is the MBAM Pro resident version that you have installed ?

I just wonder if there isn't some sort of conflict here which could cause the AvastSvc service to fail.  Could be clutching at straws here but you could try disabling the resident scanning of MBAM for a while (several restarts) and see if on your restarts Avast runs (not windows defender) without error.
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