Author Topic: Rescue Disk not working (just restarts PC instead of scanning)  (Read 1276 times)

0 Members and 1 Guest are viewing this topic.

Offline manuela_lutolf

  • Newbie
  • *
  • Posts: 2
Hi guys.
I created a Rescue Disk on a USB, inserted the USB into a broken computer, and booted it. It worked, cause I got a screen where I could choose to scan the PC. I chose the option to scan the whole PC, and pressed the button that said "Scan". Next thing I knew, the PC just restarted. After a few failed start attempts, the computer went into the Recovery screen, like it always does when it can't boot. Doesn't sound like the scan went through (it would also be way too short time for a scan). According to the instructions, and other descriptions I read, I'm supposed to see a loading screen and a scan result. But I don't.

Online bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48552
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Rescue Disk not working (just restarts PC instead of scanning)
« Reply #1 on: March 05, 2020, 09:53:47 PM »
I've reported this to Avast. let's see if that helps.
What Operating System are you using?
What version of Avast?
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline rocksteady

  • Super Poster
  • ***
  • Posts: 1541
Re: Rescue Disk not working (just restarts PC instead of scanning)
« Reply #2 on: March 06, 2020, 07:22:11 PM »
For reference there is a Forum section for Rescue Disk questions here:
https://forum.avast.com/index.php?board=6.0

Online bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48552
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Rescue Disk not working (just restarts PC instead of scanning)
« Reply #3 on: March 06, 2020, 07:36:05 PM »
For reference there is a Forum section for Rescue Disk questions here:
https://forum.avast.com/index.php?board=6.0
That may be but Avast was sent this thread for the problem reported.
« Last Edit: March 08, 2020, 03:27:35 PM by bob3160 »
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline manuela_lutolf

  • Newbie
  • *
  • Posts: 2
Re: Rescue Disk not working (just restarts PC instead of scanning)
« Reply #4 on: March 08, 2020, 03:25:26 PM »
Thanks. The broken computer is using Windows 10, and Avast version is:
Program version 20.1.2397 (Build 20.1.5069.558)
Version of virus definitions 200307-0
Version of UI 1.0.460