Author Topic: AntiTrack Premium Error  (Read 7459 times)

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Offline mchain

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AntiTrack Premium Error
« on: March 16, 2020, 06:41:34 AM »
May this missive find everyone in good health or on the mend...

(See first .png for error message.)

(Second .png is a snip of the frozen GUI which remains on the screen for about 10 seconds and then crashes.)

Error is reported when operating in a Secondary Administrative Full User Account.  This account is used as a back-up in case the primary user full user account fails or is corrupted.

This error does not appear in either the Primary or Limited user accounts.

AntiTrack was installed in the Primary Administrative Full User Account with full user rights.  It works there, and it also works in a Limited User account provided the Primary Administrative Full User Account password is invoked in that account to run it - within the limited account.

Full protection is stable only in both Primary Full User and Limited Accounts.

I've found you cannot run AntiTrack in the Seconday Administrative Full User Account as shown by the error above.  Due to a Windows security feature, it is not possible to invoke the Primary Admininstrative Full User Account password when attempting to start AntiTrack in the Secondary Administrative Full User Account.

Also, attempting to also install AntiTrack in the Secondary Administrative Full User Account will result in sporadic crashes in browser protection. This results in an inability for Anti-Track to block incoming tracking in all three accounts, as this feature will always crash after a time (usually 30 minutes or so) if it is able to run.

Sounds like a bug?
Windows 10 Home 64-bit 1909 Avast Premier Security version 20.1.2397 (build 20.1.5069.559) UI version 1.0.460.

Offline r@vast

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Re: AntiTrack Premium Error
« Reply #1 on: March 16, 2020, 09:18:19 AM »
Hi

Could you please provide us with the following logs.

1) Support package: https://support.avast.com/en-ww/article/Submit-support-file
2) Error log: the "ErrorLog.txt" file is located in the following folder: %localappdata%\AvastAntiTrackPremium\Log\ErrorLog.txt (C:\Users\your_username\AppData\Local\AvastAntiTrackPremium\Log\)
3) Install log: the "install.log" file is located in the following folder: C:\Program Files (x86)\AVAST Software\AvastAntiTrackPremium\

Offline mchain

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Re: AntiTrack Premium Error
« Reply #2 on: March 17, 2020, 06:52:16 PM »
@  r@vast,

Thank you.

Working on it now.
Windows 10 Home 64-bit 1909 Avast Premier Security version 20.1.2397 (build 20.1.5069.559) UI version 1.0.460.

Offline mchain

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Re: AntiTrack Premium Error
« Reply #3 on: March 17, 2020, 11:09:05 PM »
As AntiTrack was re-installed March 12, 2020 at 9:15 PM, it was done because I upgraded Windows 10 64-bit 1809 to 1909.

I forgot to mention this earlier.  The reason for the re-install was none of the browsers were showing in the GUI as installed after the upgrade was done.  (See ErrorLog1.txt below)  This original installation was installed twice, once in the primary admin account and again in the the secondary admin account.  Quote below refers to this earlier install.  (See originating post above)  After Windows 10 was upgraded, AntiTrack was uninstalled/installed again.  (This installation works but not in the secondary admin account.)
Quote
...
Also, attempting to also install AntiTrack in the Secondary Administrative Full User Account will result in sporadic crashes in browser protection. This results in an inability for Anti-Track to block incoming tracking in all three accounts, as this feature will always crash after a time (usually 30 minutes or so) if it is able to run.
ErrorLog.txt is the current install and AntiTrack is installed only in the primary admin account. 

I've looked and cannot find the install log on the following path:  Install log: the "install.log" file is located in the following folder: C:\Program Files (x86)\AVAST Software\AvastAntiTrackPremium\

File Explorer Options has been set to show hidden files, folders, and drives.  Additionally, Hide protected operating system files was unchecked.  Unable to find the AntiTrack 'install.log'.

The avast support tool has not been sent.  (See 4th .png below)
Windows 10 Home 64-bit 1909 Avast Premier Security version 20.1.2397 (build 20.1.5069.559) UI version 1.0.460.