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Author Topic: [Avast Support Center] - Temporarily Closed  (Read 6653 times)

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Online DavidR

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Re: [Avast Support Center] - Temporarily Closed
« Reply #15 on: April 01, 2020, 11:32:20 AM »
Quote from: Asyn on April 01, 2020, 06:43:36 AM
Quote from: DavidR on March 31, 2020, 08:23:19 PM
Quote from: bob3160 on March 31, 2020, 08:15:20 PM
I requested more information some time ago.
https://forum.avast.com/index.php?topic=232796.msg1539227#msg1539227
Yes and after two weeks I would have expected things to have settled down a little at Avast and a routine established.  Hell, the Beta testing is back underway and I don't know how this can be when the Support Centre can't.

So it would be nice to know what is and what isn't being handled and what the anticipated delays are.
Hi Dave, Bob reported it - let's see if we get detailed infos now...

Lets hope so, as clearly the underlying system is still present (support tickets) and we (I) are still telling people to use it and it would be nice to know how this is handled.  Or are we sending them on a wasted journey.
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Offline r@vast

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Re: [Avast Support Center] - Temporarily Closed
« Reply #16 on: April 01, 2020, 01:39:45 PM »
Hi,

Please note that we still provide support through the normal channels. Users should be aware however that there might be a delay in receiving a reply from support.
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Offline bob3160

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Re: [Avast Support Center] - Temporarily Closed
« Reply #17 on: April 01, 2020, 02:18:23 PM »
Quote from: r@vast on April 01, 2020, 01:39:45 PM
Hi,

Please note that we still provide support through the normal channels. Users should be aware however that there might be a delay in receiving a reply from support.
Thanks for the update. Delay noted.
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Offline Mark957

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Re: [Avast Support Center] - Temporarily Closed
« Reply #18 on: April 01, 2020, 05:24:18 PM »
Quote from: r@vast on April 01, 2020, 01:39:45 PM
Hi,

Please note that we still provide support through the normal channels. Users should be aware however that there might be a delay in receiving a reply from support.

Can you still recieve help over the phone or is that all shut down now?
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Online DavidR

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Re: [Avast Support Center] - Temporarily Closed
« Reply #19 on: April 01, 2020, 05:33:35 PM »
Quote from: Mark957 on April 01, 2020, 05:24:18 PM
Quote from: r@vast on April 01, 2020, 01:39:45 PM
Hi,

Please note that we still provide support through the normal channels. Users should be aware however that there might be a delay in receiving a reply from support.

Can you still recieve help over the phone or is that all shut down now?

I would doubt that as Avast Team are operating remotely from Home.

It would also depend on what that phone support is for as Avast also had 3rd party support for some things and they too (if in call centres) are likely to be in lockdown.

Personally at this time, I would recommend you first port of call being the forums.
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Offline rocksteady

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Re: [Avast Support Center] - Temporarily Closed
« Reply #20 on: April 02, 2020, 11:52:20 AM »
Quote from: r@vast on April 01, 2020, 01:39:45 PM
Hi,

Please note that we still provide support through the normal channels. Users should be aware however that there might be a delay in receiving a reply from support.
that message is worth keeping in view on this page.
Maybe worth Avast Staff to do a new post to explain what support is currently available.
« Last Edit: April 02, 2020, 11:54:15 AM by rocksteady »
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Offline regina64

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Re: [Avast Support Center] - Temporarily Closed
« Reply #21 on: April 05, 2020, 10:23:12 AM »
can you help me please. gute morgan...p.s know very little german
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Offline Asyn

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Re: [Avast Support Center] - Temporarily Closed
« Reply #22 on: April 05, 2020, 10:49:13 AM »
Quote from: regina64 on April 05, 2020, 10:23:12 AM
can you help me please. gute morgan...p.s know very little german
Start a topic and explain your problem: https://forum.avast.com/index.php?action=post;board=2
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